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- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Mitigate customer complaints as needed
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Connect with the housekeeping department to ensure guest accommodations are ready
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school graduate, GED recipient, or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
Hotel Front Desk Attendant - Auburn, United States - La Quinta Inn & Suites Wyndham Auburn
Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Responsibilities
Perform regular bookkeeping duties:
make sure hotel guest information is current and correct
Qualifications