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Women's Fraternity House Director - Ames, United States - Fraternity Housing Corporation
Description
About theFHC:
The Fraternity Housing Corporation elevates the value of Alpha Gamma Delta membership through the provision of the highest quality living and learning environments by developing and maintaining safe, competitive and attractive housing for Alpha Gamma Delta collegiate members.
Job Summary:
The live-in House Director manages the day-to-day operations of the chapter house, including various administrative tasks, security of the chapter facility, environmental safety, oversight of the physical facility and its grounds, management of resident emergencies, assistance with portions of the meal service program, repairs and maintenance, cleanliness, basic financial matters and supervision of vendors and hired staff as applicable.
Working closely with the assigned Regional Property Manager, the House Director will ensure the highest quality of service is provided while carrying out all chapter house rules/bylaws, Fraternity, FHC and/or University policies for a comfortable and safe living environment for Alpha Gamma Delta chapter members.
The House Director lives at the chapter facility and must be present seven days and nights weekly, excluding extended holiday breaks when the facility is closed.
Duties/Responsibilities:
Administration
Communicate via phone or teleconference at least once a week with Regional Property Manager
Submit House Director report weekly
Communicate in-person at least once a week with Director of Property and Head Chef
Schedule and conduct the opening and closing of the chapter house
Schedule and conduct at least one house meeting per semester or quarter
Maintain a master calendar with the university dates, holidays, chapter events, major repairs, etc.
Manage on-going vendor relationships and help negotiate contracts
Ensure compliance with policies, rules and regulations by Alpha Gamma Delta, the Fraternity Housing Corporation, university, Chapter and other local authorities such as public health departments
Keep up-to-date information files and records on keys, furnishings/appliances, general maintenance, residents, employees, vendors, security system, etc.
Maintenance
Manage repairs under $500
Manage multiple service providers, including identifying vendors, gathering quotes, overseeing work needed and remitting invoices to the Regional Property Manager
Coordinate routine maintenance and inspections
Help create strategy for long-term care and upkeep of facility
Housekeeping
Coordinate, schedule and supervise the work responsibilities of the housekeeping staff
Develop a standard cleaning routine
Order and maintain adequate levels of cleaning supplies and equipment
Arrange for yearly deep cleans of floors, rugs and furniture
Arrange for lawn, ground and exterior maintenance
Arrange for regular pest control service
Perform light cleaning or disinfecting as needed
Environmental safety
Schedule and conduct regular inspection of the chapter house and surrounding grounds
Ensure that all electrical, plumbing and heating/cooling systems are in line with code and in proper working order
Regularly inspect all safety and related devices including fire extinguishers, exit doors, smoke detectors, exit lights, alarms, locks, etc.
Complete three fire drills throughout the academic year
Financial management
Handle minor purchases such as daily operational expenses
Collect invoices from vendors, verify their amounts and work completed, and scan copies to Regional Property Manager for payment
Reconcile monthly credit card statement
Chapter Support
Manage and/or be the first responder to member incidents and emergencies
Meet regularly with chapter members, officers and advisor leadership to discuss house operations and use
Be present at certain chapter events; Communicate effectively with advisors, parents, alumnae, university representatives, community members and other guests
Supervisory Responsibilities:
Housekeeper, depending on the location
Competencies:
Customer focus – Build strong customer relationships and deliver customer-centric solutions
Communicates effectively – Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Situational adaptability – Adapt approach and demeanor in real time to match the shifting demands of different situations
Action oriented – Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Interpersonal savvy – Relate openly and comfortably with diverse groups of people
Required Knowledge/Skills/Abilities:
Goal and team-oriented, able to work closely with people while exhibiting a positive attitude
Organized and able to work and make sound decisions under pressure and within tight deadlines
Flexible, able to adapt to changing needs, shift priorities as required and enjoy working in a fast-paced environment
Able to anticipate problems and solutions; adept at critical thinking and able to troubleshoot and problem-solve collaboratively and independently
Able to demonstrate sound decision-making in high-pressure conditions with minimal oversight
Work with a diverse constituency
Cooperate, communicate and present yourself appropriately in all situations
Deliver your work on time, on budget and to the highest quality.
Excellent oral and written communication skills Ability to perform basic desktop functions such as email, Microsoft Word and Excel and scanning pdf files
Must be able to read, speak, and write in fluent English
Must pass a criminal background check
Education:
High School Diploma or GED equivalent required; Bachelor's degree recommended
Experience:
Previous House Director, property management, residence life, Greek-lettered organization or other group living experience preferred
Physical Demands/Work Environment/Travel:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment is primarily in an office environment but involves frequent work performed from out-of-office locations for job-related activities and occasional activities which are outdoors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .Living on-site required
Lifts and carries up to 35 lbs on a daily basis
Climbs stairs several times per day
Reads invoices, manuals, labels, policies, etc.
Kneels bends and reaches for items often
Stands 65 percent of the time while working
May work extended hours and/or non-traditional hours (i.e., able to respond to emergencies 24/7)
Works indoors and outdoors
Must possess a valid driver's license
Other Duties:
The above statements are intended to describe the general nature and level of work being performed in this position.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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