Onsite Systems Engineer I - Laurinburg - VC3

    VC3
    VC3 Laurinburg

    4 days ago

    Description
    Onsite Systems Engineer I
    Department: US East Delta
    Employment Type: Full Time
    Location: Laurinburg, North Carolina
    Description
    At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
    We're a team of doers, builders, and tech whisperers who live by 4 core values:
    Go Beyond | Own It | Be Curious| Serve as One
    We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
    The Impact you will have:
    The Onsite Systems Engineer I is primarily responsible for providing onsite mid-level technical assistance and support to assigned VC3 clients. In addition, the Onsite Systems Engineer I role is responsible for running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support.
    What you will be doing:
    • Understand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards
    • Operate from a client location 100% of the time
    • Serve as primary contact for all end user issues at assigned client; from passwords resets, application and hardware break-fixes, to procuring standard and specific hardware requirements
    • Respond to, document, and prioritize walk in requests from users at assigned client
    • Receive & respond to escalated service requests, incidents and change requests from other VC3 team members in a timely manner
    • Troubleshoot and resolve issues with:
      • Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
      • General network connectivity including ISP
      • Common networking technologies such as DHCP and DNS
      • Wireless network performance and accessibility
      • Remote access technologies including VPN, RDS, and Citrix
      • Operating systems on servers, desktops, and laptops
      • End user iOS and Android mobile devices
      • Common peripherals such as printers
    • Complete technical administrative tasks such as:
      • Virus/malware removal
      • Add/remove/change virtual server resources
      • AD/365/application password resets
    • Work closely with client business unit managers and IT users to assess organizational IT requirements and training needs and develop strategies to implement and support hardware and software tools
    • Identify recurring issues and initiate problem tickets for them
    • Make recommendations for improvements of supported hardware and software
    • Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
    • Additional duties as assigned
    The tools you bring:
    • 2+ years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3
    • Microsoft 365 or Azure certifications highly desired
    • Good problem solving and decision-making skills; ability to understand and analyze complex issues
    • Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
    • At least 2 years' experience managing & working with the following technologies:
      • Windows Server
      • Microsoft/Office 365
      • Active Directory
      • GPOs
      • Virus and Security
      • TCP/IP
      • DHCP
      • DNS
    • Go Beyond - you take that extra step to create moments that are unexpected but appreciated.
    • Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
    • Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
    • Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
    What's in it for you:
    • Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
    • Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
    • People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
    • Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
    Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
    Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

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