Account Manager, Customer Success - (Retention & Renewals) - 951 - Moscow, ID

Only for registered members Moscow, ID, United States

1 day ago

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Job summary

This role is responsible for owning retention renewals and long-term account growth across a defined portfolio of higher education clients.

Responsibilities

  • Own retention and renewal outcomes for a defined book of business with direct accountability for renewal rates and churn prevention.
  • Lead renewal strategy well in advance of contract end dates including value articulation usage analysis pricing discussions and renewal recommendations.

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