Regional Operations Manager - Fort Lauderdale, United States - Test Account

    Test Account
    Test Account Fort Lauderdale, United States

    1 month ago

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    Description
    2020 Companies is now interviewing for a remote Regional Operations Managerrepresenting our client, Samsung Electronics America.
    The Regional Operations Manager
    • Care role is responsible for managing Samsung authorized service locations in a predefined geographical territory.
    This role offers consistent support to these servicers ensuring end user customers' needs are fulfilled.
    A Day in the Life as a ROM - Care Includes:Store assessmentsIn-depth report on front of house, back of house, branding, inventory managementCustomer interactionsInvestigating escalationsEstablish and maintain relationship with service locations to enhance overall operations of the programsupport any cross-functional support lines of business such as Field Service Support (Tech Support)provide additional ticket and technical support to Samsung authorized servicersAccount managementNetwork management