Senior Director of Program Delivery
1 month ago
Job summary
Code for America believes government can work for the people by working in the new digital age breaking down barriers meeting community needs finding real solutions Our employees build transform government community tools services making them so good they inspire change With a focus on transparency fairness deep empathy for partners in government organizations serving our partners we are building a movement motivated change driven meaningful results lasting impact At Code for America you contribute to exciting work learning developing supportive flexible environment Our compensation benefits holistic thoughtfully curated represent employees mission Help us drive generational change lasts
Responsibilities
- Program Delivery Excellence: Project management ensure every project managed against clear goals roles timelines accountability progress visible delivery reliable Ensure project kick-off close-out processes consistent portfolio Risk mitigation compliance management Proactively identify risks escalate timely resolution integrate compliance onboard HIPAA security data privacy new staff contribute delays exposure Partner engagement accountability narrative Set expectations communication transparency collaborative decision-making government partners internal narratives funders stakeholders Budget commercial awareness Understand cost realities overhead philanthropic subsidy ground decisions financial feasibility Documentation knowledge sharing Goals decisions captured shared strengthen collaboration inform future projects lessons learned tools templates reused cross-projects Continuous improvement learning Build structured retrospectives practices embed lessons future delivery Own accountability successful Safety Net portfolio projects meet timelines budgets impact goals Collaborate Partnerships team ensure scopes realistic aligned Code Americas delivery standards impact goals incorporate input delivery staff Define best-in-class delivery standards projects Embed practices teams rolling out training templates governance mechanisms regular quality assurance reviews Reinforce adoption coaching feedback loops Consistent application practice Financial stewardship partner Finance Revenue Development teams align budgets funding streams track spend anticipate risks opportunities Develop consistent practices raise standard program delivery department Partner Funder Stewardship Cultivate partnership conversations accountable voice translating capabilities disciplines funder confidence Build trust select funders leaders unblock reinforce People Team Leadership Directly manage programs staff Directors Associate Program Directors Support current Project Sponsors internal narratives succeed Design implement standardized model leadership Portfolio Leadership Refine scoping streamline process reduce inefficiencies clarify roles Safe Net programs portfolios simultaneous technology projects on-time on-budget outcomes-focused delivery Domain Expertise Experience safety net programs SNAP Medicaid technology within complex eligibility benefits programs demonstrated ability effectively across government technology Civic tech background proven track record intersection governments ideally civic tech human-centered design public sector service experience delivering software digital services with or governments human services Strategic partnership Aligning execution organizational strategy closely peers strategy product design engineering revenue partnerships Communication Facilitation written verbal skills synthesize complexity influence senior leadership external partners People management Experienced manager coaching developing senior program leaders Stakeholder management Building trusted relationships building legal organizations cross-functional collaborators Multi-disciplinary collaboration Experience working multi-disciplinary teams designers policy experts researchers product managers engineers collaborating organizations Change operational discipline Implementing systems strengthening practice operational systems playbooks QA processes documentation repeatable rituals Tool fluency Familiarity resource management tools adopting embedding new systems improving consistency Organization detail Exceptional organization attention dynamic environment
Job description
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