Help Desk Specialist - Memphis, United States - American Car Center LLC

    American Car Center LLC
    American Car Center LLC Memphis, United States

    2 weeks ago

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    Description

    Overview:

    Overview:Our Mission is to provide hardworking people with quality vehicles and innovative financial solutions.
    At American Car Center (ACC) and American Financial (AF), we have a story to tell, and we need your help telling it. With our rich history and over 45 locations across the Southeast, ACC & AF is one of the fastest growing auto leasing and finance companies in the United States. This growth has created opportunities for existing team members and the need to bring qualified talent to join our family.

    American Car Center and American Financial prides itself on having a diverse and inclusive environment. This provides everyone the opportunity to advance their career within. We value hard work, creativity, integrity, and a can-do spirit.
    If you have ever dreamed of being part of something bigger than yourself and having fun while doing it join us

    OUR CORE VALUES
    We are committed to our culture. Our culture defines how we conduct our business.

    • Integrity
    • Innovation
    • Inclusion
    • Service
    • Success

    The Help Desk Specialist is responsible for first point of contact providing technical assistance and support related to computers systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems and determines and implements solutions.

    Responsibilities:
    • Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
    • Respond to queries either in person or over the phone.
    • Accurately record, update, and document request using the IT service desk system.
    • Write and modify training modules.
    • Train computer users.
    • Maintain daily performance of computer systems.
    • Respond to email messages for customers seeking help.
    • Ask questions to determine nature of problem.
    • Walk customer through problem-solving process.
    • Install, modify, and repair computer hardware and software.
    • Clean up computers.
    • Run diagnostic programs to resolve problems.
    • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
    • Install computer peripherals for users.
    • Follow up with customers to ensure issue has been resolved.
    • Gain feedback from customers about computer usage.
    • Run reports to determine malfunctions that continue to occur.
    • Undertake other duties not specifically stated which may be necessary on occasion without altering the nature of level of responsibility.
    Qualifications:
    • Excellent IT skills and computer literacy.
    • Excellent Customer Service Skills.
    • Working Knowledge of Microsoft Windows and Microsoft Office.
    • Ability to operate at a fast pace and have a sense of urgency.
    • Ability to work in an accurate, detail-oriented and highly productive manner.
    • Strong verbal/written communication skills and organizational skills.
    • Ability to go above and beyond to deliver quality work.

    Education and Experience:

    • Associates Degree or equivalent in years of experience in technical field, preferred.
    • It Certifications, preferred.
    • Minimum of 3 years of relevant experience, preferred.