- Make outbound calls to insurance plan members in a professional and courteous manner
- Verify and collect basic member information (e.g., contact details, demographics, insurance status)
- Document all interactions accurately in internal systems or databases
- Follow call scripts and compliance guidelines (HIPAA, privacy policies)
- Identify and escalate issues or concerns to the appropriate department when necessary
- Maintain call volume and documentation productivity standards
- Provide clear and respectful communication to members, answering basic questions as needed
- High school diploma or equivalent
- Strong verbal communication and active listening skills
- Basic computer skills and ability to accurately document information
- Attention to detail and strong organizational skills
- Ability to handle sensitive information confidentially
- Comfortable making a high volume of outbound calls
- Maintain a professional, productive, and distraction-free work environment while working from home
- Ensure reliable internet connectivity and availability during scheduled work hours
- Adhere to company policies regarding remote work, data security, and confidentiality
- Demonstrate consistent time management, accountability, and professionalism in a remote setting
- Must be able to pass a criminal background check
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Outreach Specialist - Dayton - Ohio's Hospice
Description
Job Title: Outreach SpecialistJob Summary
The Outreach Specialist is responsible for contacting insurance plan members via phone to collect and document basic personal and coverage-related information. This role supports care coordination, eligibility verification, and member engagement efforts by ensuring accurate and complete member records. This is a temporary remote, work from home position. Ideally working 20-30 hours per week (40 hours preferred).
Candidate would need to come into one of the following offices to pick up/drop off necessary equipment upon start and finish of assignment:
-Dayton
-Newark
-Wooster
Key Responsibilities:
As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Miami County.
Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
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Outreach Specialist
Only for registered members Dayton, OH
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Outreach Specialist
Only for registered members Centerville, OH, US
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Specialist, Outreach
Full time Only for registered members Washington Township
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Outreach Specialist
TEMPORARY Only for registered members Centerville
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Outreach Specialist
Only for registered members Centerville, OH
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Outreach Specialist
Only for registered members Hamilton, OH
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Outreach Intake Specialist/ Administrative Coordinator
Endeavors- Pecos
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Communications and Community Relations Assistant
Only for registered members Dayton
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Care Specialist
Only for registered members Dayton
-
Spa Manager
Only for registered members Dayton
-
Collections and Housing Stability Specialist
Only for registered members Dayton
-
Clinical Case Manager
Only for registered members Dayton
-
Equal Opportunity Specialist I
Only for registered members Dayton
-
Affordable Housing Stability Specialist
Only for registered members Dayton
-
RN Professional Development Specialist
Only for registered members Kettering, Ohio, United States
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T3 Specialist
Only for registered members Dayton
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SUD Therapist
Only for registered members Dayton
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Nurse Practitioner
Only for registered members Dayton
-
Perioperative Services
Only for registered members Various, OH · Healthcare
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Pathology Physician
Summit Recruiting Group- Dayton
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Technology Transfer
Only for registered members Dayton