Operations Manager - Nashville - Bird

    Bird
    Bird Nashville

    1 week ago

    Default job background
    Full time
    Description

    Job Title:

    Bird's cleaner, affordable, and on-demand mobility solutions are available in cities globally.

    Role Overview:

    The Market Manager role is a key role within Birds' Operations Team. We need a strategic critical thinker who can start at thirty thousand feet and then dive deep into the details to ensure full alignment between strategy, execution, and outcomes.

    Key Responsibilities:

    • Manage the end-to-end operation of the respective market, with support and oversight from the Operations leadership team
    • Manage performance and efficiency of our operations, track and report critical operational, ridership, supply and demand metrics.
    • Use data to optimize processes, creatively solve problems, and track results
    • Flag and help resolve any operational matters for Bird with stakeholders, whether city, vendors or other third parties
    • Work on continuous growth, as well as local campaigns and initiatives to improve market share
    • Manage costs, with a keen eye on profitability and positive margins
    • Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets
    • Problem solve - prioritize tasks, and overcome obstacles that come your way
    • Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback

    Requirements:

    • 2+ years of relevant experience, at least 1+ year experience managing team members
    • Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role
    • Engaging communicator with the ability to connect with senior leaders as well as motivate teams
    • Excels at building networks and liaising with external partners and city stakeholders
    • Strong Excel / data management skills
    • Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments

    Culture:

    We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we're constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

    Perks:

    We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, a work from home stipend, and a whole host of other out of the box benefits that meet you where you are.

    Pay Range:

    $61,000—$72,000 USD

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