Guest Services Manager - Dover, United States - Columbia Woodlands

Description

Job Summary

We are currently seeking a Guest Services Manager to help us maintain a high standard of guest satisfaction. In this role, you will oversee our front office staff, primarily focusing on our concierges, receptionists, and porters. You will also coordinate with our housekeeping, valet, and sales managers to ensure that every guest has an exceptional experience throughout their stay. Applicants must have a postsecondary degree in the hospitality field or experience in hospitality management, preferably in a large hotel or resort.

Duties and Responsibilities

• Oversee day-to-day operations in the hotel
• Schedule and oversee front office staff, including receptionists, concierges, and valets
• Evaluate staff performance as they interact with guests
• Resolve customer complaints
• Coordinate with our housekeeping and sales managers
• Assist with guest services tasks as needed

Requirements and Qualifications

• Postsecondary degree in a hospitality field or equivalent experience, preferably in a hotel management role
• Extensive knowledge of hotel policies and procedures
• Attention to detail
• Customer service and leadership skills
• Computer proficiency

Equal Opportunity Employer

Columbia Woodlands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Columbia Woodlands is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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