Operations Supervisor - Orlando, FL

Job summary

Responsibilities

• Workflow Management:Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, RO review approvalEnsures all warranty policies procedures executedResponsible Triage unscheduled customer drive-ins communicating customers assigning work technicians as appropriateResponsible conducting yard checks proper work scheduling prioritization
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• Labor ManagementProvides management training development assigned personnelResponsible Performance Management assigned personnelCustomer ManagementResponsible customer relationship management issue resolutions satisfaction retention ensuring vehicle uptimeCustomer communication protocol PM Scheduling follow-up breakdowns vehicle status updatesConducting customer visits required Customer Care PlanAsset ManagementDirects direct reports maintaining appearance maintenance assigned location sustaining standards relevant shop areas responsibilityEvaluating needs recommending shop tooling equipment requirementsAssisting managing oversight vehicle specifications service processAssisting ensuring vehicles required specifications SAMParts Inventory management policies proceduresQuality ManagementResponsible Quality Inspections repairs performing In Process Reviews non-PM workevaluate root cause analysis implementing corrective actions locally communicate issues Technical Assistance CenterEnsure Cleanliness quality repair maintained vehiclesWork Service Manager ensuring technicians properly trained qualified TOPS plan prioritized Breakdown Rework Running Cost trendsMaintain control visibility shop floor activities proper root cause diagnosis technicians yield parts/components optimizedAccountable documentation meet exceed local state federal customer requirementsEmployee compliance Safety EPA regulationsFinancial Managementsure shift delivers Net Maintenance Cost per Unit objectives sacrificing quality safety satisfactionCost control measures related maintenance operations budget P&L statement financial objectivesSuccessful execution Maintenance Initiatives attain exceed specified financial targetsPayroll Purchase Order approval invoice reconciliation fuel reconciliationIdentifying reviewing approving bill back opportunitiesProper documentation explanation reporting re-billable activityData integrity Shop Management Online systemAdditional ResponsibilitiesPerforms duties as AssignedSkills AbilitiesAbility professionally represent Ryder competently interact with business contactsStrong diagnostics knowledge preferredMicrosoft Office intermediate requiredH.S. diploma GED requiredAssociate degree preferred or years experience maintenance operations environment demonstrated success Ryder role substituted requirementBachelor degree preferred or years experience maintenance operations environment demonstrated success Ryder role substituted requirementMaintenance technical experience in shops environment requiredSupervisory experience preferenceExperience Shop Management System preferenceMicrosoft Office intermediate preferencedot regulatedNoIn addition comprehensive benefit package savings plan company match discounted stock purchase options performance-based annual cost living increasesComprehensive training ability continue professional developmentRegional local resources guide support grow offeringStability peace mind comes working Fortune organization over employees worldwideAdditional day Paid Time Off Military Veterans#FB#INDexempt*

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  Job description

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