- Troubleshoot and resolve customer's technical issues in a timely manner.
- Become field trained and factory certified on relevant equipment and software.
- Provide back-up / secondary support for the field installation team as needed.
- Assist in the development of system configurations and proposals for customers.
- Assist in the implementation of customer connectivity.
- Assist the sales process as the technical expert.
- Attend customer sales meetings.
- Deliver fee-based (paid) training on-site and/or in a classroom setting to customers of various levels of experience with Trimble technologies.
- Develop and maintain a training program as well as provide customer feedback on these services.
- Provide on-site, new systems (both on & offboard) training to new & existing customers.
- A team player able to leverage resources through sound organizational skills.
- Consultative problem solving - involves customer in problem solving by asking appropriate questions.
- Excellent communication skills, both verbally and in writing.
- Public or classroom speaking communication skills.
- Experience with Trimble machine control systems, GPS, site positioning, robotics & lasers.
- Proficient in Microsoft Office software (creation of PowerPoint presentations)
- Self-motivated to continue education on new technologies related to the industry.
- Willing to travel, as required.
- 2 or 4 year degree in related field preferred but not required.
- Previous experience with Construction Technology preferred.
- Experience with heavy equipment operation preferred.
- A well organized, energetic, self-directed individual; forward-thinking and creative
- A team-oriented individual with analytical ability, good judgment, and strong operational focus
- Experience working with multiple teams within an organization to drive alignment and process improvements.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Must be proficient in Microsoft 365.
- Works with management teams across divisions to drive engagement.
- Works with key decision makers and end users of services.
- Works with internal SITECH staff including Sales and Service.
- Competitive Compensation
- Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
- Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
- Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
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SITECH Support Specialist - Harrisburg, United States - Cleveland Brothers Equipment
Description
Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Support Specialist at our SITECH division.
About SITECH
SITECH is a global distribution network for Trimble solutions, the most reliable and rugged construction technology systems available to the heavy civil construction contractor. Our dealership, SITECH Allegheny, provides local Sales, Service & Support, covering Pennsylvania, Northern West Virginia & Western Maryland.
Description:
The successful candidate will provide post sales training and support on several types of Trimble machine control systems, surveying equipment and related software. The focus will be in the support and service of Trimble Heavy Civil solutions, encompassing machine control, site positioning, specialty construction, connectivity, and asset management technologies. The essential functions of this position include the following:
Responsibilities
Characteristics / Skills
Education/Experience
Key Organizational Interfaces
Why Join the Cleveland Brothers Team:
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
