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    Claims Adjuster I - Scottsdale, United States - CNA National Warranty Career

    CNA National Warranty Career
    CNA National Warranty Career Scottsdale, United States

    1 week ago

    Default job background
    Description
    Essential Duties and Responsibilities


    • Administer claims by interpreting policy coverages, terms and conditions on various types of service contracts and limited warranties.
    • Proactively pursue information necessary to complete the claims calculations and documentation.
    • Document all claims information accurately to reflect actual claim circumstances and other information important to the claims outcome.
    • Negotiate claim authorizations with repair facilities using judgment to determine when to supply third party parts to reduce loss exposure.
    • Analyze and investigate supporting documentation supplied by repair facility and/or claimant.
    • Authorize claims within $3000 limit. Then request supervisor, lead or level 2 approvals when appropriate.
    • Communicate with vendors to order and ship parts.
    • Order inspections with independent inspectors.
    • Follow up on inspections in a quick time frame.
    • Keep current on state specific contract limitations and restrictions
    • Refer any deviations of contracts to supervisors or lead.
    • Make custom address changes as required.
    • Exhibit flexibility for supervisor change each year to learn a more rounded perspective of the department and duties.
    • Work in a team environment, assisting team members with completion of job duties as needed.
    Experience
    Two years claims experience as a service advisor. Experience at a franchised auto dealer is preferred. Service technician experience is a plus.

    Licensure/Certification
    ASE Certification a plus

    Training/Orientation Period
    Two weeks to be on the phone, with ongoing training and observation from supervisor.

    Training provided will include but not be limited to waiver addendum coverage, forms, suspense and claims procedures, auditing claims for payment, and telephone procedures.

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