Quality Customer Service Representative - Barnstable, MA, United States - Veolia North America

Description

Company Description About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America.

Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent.

Please visit our website
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Receive, investigate, and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections, and other customer service functions.

Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.
Know and abide by company's safety policy and procedures.
Respond to all customers inquiries and complaints.
Schedule and communicate service orders to the Service and Meter Technicians.
Ensure all service orders are complete.
Process all customer payments, prepare daily deposits, maintain cash reports.
Maintain active collections process adhering to business processes.
Calculate, process and post customer billing adjustments.
Perform other clerical duties as necessary.
1-2 years of experience in office customer service.

Excellent telephone skills.
Good computer skills and knowledge of Microsoft Word and Excel.


Required Certification/Licenses/Training:
~ Physical:
Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.
Must be able to see, hear, speak clearly, and converse in English.
Bi-lingual would be a huge plus but not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.