Call Center Associate - Elgin, United States - eTeam

    eTeam
    eTeam Elgin, United States

    1 month ago

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    Description

    Job Title: Customer Service Associate--Call Center

    Location: Elgin, IL 60124

    Duration: 3 Months (Possibility of Temp to Perm)

    Description:

    • WPM > 35 should be checked and confirmed with the candidate.
    • possibility of Temp to Perm
    • Entry Level Customer Service Associate--Call Center
    • (The Customer Service Associate position is an on-site / in-office role only)
    • Location: Elgin, IL.
    • Hours: 10:30 am -7pm (Monday-Friday)

    PRIMARY PURPOSE:

    • To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

    ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

    • Assigns new claims to the appropriate claims handler.
    • Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.
    • Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.
    • Communicates clearly and professionally with the customer by telephone.
    • Makes informed decisions within the parameters of our obligations.
    • Handles approximately 40 to 70 inbound calls daily from customers for a variety of queries.
    • Ability to type 35 words per minute (WPM).
    • Participates in and maintains a quality service culture within the Customer Service Team.

    QUALIFICATIONS:

    Education & Licensing

    • High school diploma or GED required.

    Experience:

    • One (1) year customer service experience or equivalent combination of education and experience required.
    • Inbound call center experience preferred.

    Skills & Knowledge:

    • Excellent verbal and written communication skills
    • PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
    • Must meet minimum typing requirements (35 WPM).