Service Coordinator - Sierra Vista, United States - Berg Enterprises, Inc

Description

Job Description

Berg's Heating and Air Conditioning is seeking a detail-oriented Service Coordinator to join our team If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you

The Role.

As our Service Coordinator you will play a pivotal role in our operations. Working closely with our Commercial Service Manager your primary responsibilities will include:

• Provide top-notch customer service via email, phone, and text.
• Efficiently schedule technicians and manage invoices and MSAs.
• Maintain an up-to-date and accurate customer database through Salesforce.
• Ensure clear communication with department managers, employees, and customers.
• Handle occasional assigned administrative duties.

Geography.

This position will be in Sierra Vista, with a remote/hybrid option.

The Skill Set.

• 2+ years of administrative experience
• 1+ year of scheduling or dispatching experience
• Advance customer service and communication skills (written and verbal)
• High attention to detail with the ability to complete tasks and follow through
• Strong prioritization and organizational skills
• Success in working efficiently in a fast pace environment
• Geographical knowledge of service area

The Perks.

• Health Insurance
• Dental
• Vision
• HSA
• Simple IRA and Company Matching
• Life Insurance
• Vacation and Sick Pay
• Uncapped Incentive Compensation Structure (bonus plan)