Process Improvement Manager - Altoona - Ward Trucking

    Ward Trucking
    Ward Trucking Altoona

    7 hours ago

    Description

    JOB TITLE: Process Improvement Manager

    REPORTS TO: Director of Process Improvement

    OVERVIEW OF ROLE: The Process Improvement Manager is responsible for mastering all aspects of Service Center management to effectively train and guide Service Centers in best practices for optimal performance.

    DUTIES AND RESPONSIBILITIES:

    • Travel regularly to provide essential training to Operations Team members across the system.
    • Educate OPS Service Center teams on best practices to elevate the quality of services and enhance operational efficiency.
    • Provide temporary support throughout the system for any Service Center management or administrative tasks as needed.
    • Develop comprehensive training materials for group sessions to foster skills development.
    • Conduct training sessions for selected OPS team members and all new hires to facilitate their professional growth.
    • Identify and implement opportunities for process improvement across the system.
    • Collaborate with other field training team members to coordinate training efforts and ensure a supportive learning environment.

    REQUIREMENTS:

    • Proficient in all areas of Service Center operations, including administrative and clerical support functions.
    • Must have a college degree or relevant industry experience.
    • Possess a strong sense of responsibility and accountability.
    • Willingness to travel as required throughout the system.
    • Self-starter with the ability to work independently and effectively in high-pressure situations.
    • Excellent oral and written communication skills.
    • A true team player with proven team-building and leadership capabilities.
    • Proficient in Excel and basic computer skills, with an eagerness to learn more (such as P&L knowledge).

    GENERAL BENEFIT LISTING:

    We are a family-owned and operated business that values treating our employees like family. We offer a comprehensive benefits package for our full-time employees, including:

    • Direct Deposit
    • On Demand Pay
    • Paid Time Off
    • Paid Holidays
    • 401(k) Plan with Company Match
    • Employee Assistance Program (EAP)
    • Medical, Prescription, Dental, and Vision Insurance
    • Telemedicine
    • Health Savings Account
    • Flexible Spending Account
    • Wellness Program with Health Reimbursement Account
    • Group Life and AD&D Insurance
    • Company-Provided Short-Term Disability
    • Voluntary Worksite Benefits
    • Home, Auto, and Pet Insurance
    • 529 College Savings Plan
    • Credit Union

    This job description may not encompass all responsibilities, skills, duties, requirements, or working conditions associated with the job. Management reserves the right to revise this job description or require additional tasks as circumstances change.


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