IT Support Services Technician with Security Clearance - Norfolk, VA, United States - TQI Solutions

Description

TQI Solutions is currently seeking proactive and visionary thought leaders eager to join our team in delivering impactful solutions that drive our clients' success
At TQI, we deeply value our team members
We are dedicated to fostering a positive work-life balance, offering an exceptional benefits package, and providing avenues for continuous career advancement
Join our team and immerse yourself in a collaborative work environment where your contributions are valued, acknowledged, and cherished
Become an integral part of our journey, and together, we'll achieve great things
We are currently seeking an individual to join our IT Support Services Team on our MARMC Team
This position is located in Norfolk, VA

Job Responsibilities:

• Experience and demonstrated knowledge to conduct basic IT troubleshooting and apply techniques to resolve customer issues
• Ability to communicate effectively (written and oral) with Government civilian, Military personnel, other Contractors at all levels of staff and management to assure customer satisfaction and requirements have been fully met
• Conduct basic IT troubleshooting and apply techniques to resolve customer issues
• Assess and send calls to the appropriate individuals in the division when resolutions cannot be provided to the customer
• Screen telephone calls, visitors, and incoming correspondence
• Research and solve problems in response to customer reported incidents and problems relating to IT issues

Proactively identify opportunities to improve customer service and resolve customer problems; assist with and/or assess problem situations; gather relevant information; identify solutions and/or recommendations; implement corrective actions; and coordinate with internal and external subject matter experts to resolve customer inquiries
Apply knowledge of a wide range of analytical and evaluative methods to analyze data and apply results to problem resolution
This is a full time, salaried, exempt position

Qualifications:

• Three (3) years of related IT customer support/distance support experience
• CompTIA Security+ The incumbent of this position will be subject to a background investigation and will be required to maintain a Government granted security clearance

TQI Solutions, Inc
is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in Virginia, Maryland, DC, North Carolina, Hawaii, and California
We provide Mission and Information Technology Support Services to a wide range of Department of Defense clients
TQI Solutions strives to exceed customer expectations through results-oriented services and solutions that enable mission success
We pride ourselves in adopting our client's missions as our own, and consistently providing world-class technical solutions
We accomplish this by hiring dedicated problem solvers who build long-term, mutually trusting relationships with our customers
TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status