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- Demonstrate exceptional client service through effective communication. Identify team members' strengths and areas for leadership and management growth. Coach and guide team members to excel in service excellence.
- Lead recruitment efforts, partnering with HR for successful staffing, reduced turnover, and team development. Facilitating smooth onboarding for seamless integration.
- Train operations team for efficient and accurate task execution. Ensure quality through audits and additional training. Set and monitor clear business and development goals.
- Collaborate with owners and MB2 leadership on strategic, operational decisions. Analyze key metrics, implement corrective actions, and create long-term growth plans.
- Partner with MB2 departments for sustainable programs. Strategically address areas for improvement, tailoring messages for effective communication.
- Maintain project organization and updates through charters and meetings. Understand performance drivers and benchmarks. Course correct for sustained success.
- Assess practice needs, plan improvements, and ensure team compliance with training and reviews. Offer constructive feedback for continuous enhancement.
- 3+ years of dental management experience or a bachelor's degree in a related field
- Preferred experience in dental office management
- Strong attention to detail and exceptional organizational abilities
- Proficiency in delegation and remote management
- Excellent communication skills, capable of effective communication across all organizational levels