Zoho Zia Specialist - ATLANTA, United States - RSM Atlanta LLC

    RSM Atlanta LLC
    RSM Atlanta LLC ATLANTA, United States

    2 weeks ago

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    Description

    This is a remote position.

    Duties and Responsibilities:


    1. Zoho Zia Integration:
    • Integrate Zoho Zia into existing Zoho CRM or Zoho Desk workflows to enhance automation and efficiency.
    • Configure Zia's capabilities to align with organizational goals and requirements.
    2. Zia Customization and Configuration:
    • Customize Zia's functionalities based on specific business needs, such as setting up custom modules, workflows, and automation rules.
    • Configure Zia's AI-driven features, including chatbots, predictive analytics, and automation scripts.
    3. User Training and Support:
    • Provide training sessions to users on how to effectively utilize Zia's features and functionalities.
    • Offer ongoing support and troubleshooting assistance to users encountering issues with Zia's implementation or usage.
    4. Data Analysis and Insights:
    • Utilize Zia's AI capabilities to analyze data stored within Zoho applications and extract actionable insights.
    • Generate reports and dashboards that leverage Zia's predictive analytics to identify trends, patterns, and opportunities for improvement.
    5. Process Optimization:
    • Work closely with stakeholders to identify opportunities for process automation and optimization using Zoho Zia.
    • Implement Zia-powered workflows and automation scripts to streamline repetitive tasks and improve operational efficiency.
    6. Continuous Improvement:
    • Stay updated on the latest features and enhancements introduced by Zoho for Zia.
    • Continuously evaluate and recommend improvements to Zia's configuration and usage based on user feedback and evolving business needs.
    7. Security and Compliance:
    • Ensure that Zia's implementation adheres to security best practices and regulatory compliance requirements.
    • Monitor data privacy and access control settings to safeguard sensitive information processed by Zia.
    8. Collaboration and Communication:
    • Collaborate with cross-functional teams, including IT, sales, marketing, and customer support, to ensure seamless integration and alignment of Zia with organizational processes.
    • Communicate effectively with stakeholders to gather requirements, provide updates, and solicit feedback on Zia's performance and effectiveness.
    9. Documentation and Knowledge Sharing:
    • Maintain comprehensive documentation of Zia's configuration, customization, and usage guidelines.
    • Share best practices, tips, and resources with users and colleagues to promote effective utilization of Zoho Zia across the organization.
    10. Monitoring and Performance Analysis:
    • Monitor Zia's performance and usage metrics to track its effectiveness and identify areas for optimization.
    • Conduct regular performance reviews and assessments to measure the impact of Zia on key business metrics and objectives.


    Requirements

    1. Education: Experience with Zoho Zia or advanced degrees or certifications in Artificial Intelligence, machine learning, or Zoho applications could be advantageous.

    2. Zoho Expertise:
    • In-depth knowledge and experience with Zoho applications, particularly Zoho CRM, Zoho Desk, Zoho Analytics, and Zoho Creator.
    • Certification in Zoho applications, such as Zoho Certified Developer, Zoho Certified Consultant, or Zoho Certified Administrator, would be highly desirable.
    3. Artificial Intelligence Skills:
    • Familiarity with artificial intelligence concepts, algorithms, and technologies, with a focus on Zoho's AI platform, Zia.
    • Experience with AI-driven features such as chatbots, predictive analytics, and automation scripts within Zoho applications.
    4. Technical Skills:
    • Proficiency in programming languages commonly used in Zoho development, such as Deluge Script for Zoho Creator or Zoho CRM API.
    • Understanding of web technologies such as HTML, CSS, JavaScript, and RESTful APIs for integrating and customizing Zoho applications.
    5. Problem-Solving Abilities:
    • Strong analytical and problem-solving skills to identify business challenges and develop effective solutions using Zoho Zia and other Zoho tools.
    • Ability to troubleshoot technical issues and resolve them on time.
    6. Communication Skills:
    • Excellent communication skills, both verbal and written, to communicate with stakeholders at all levels of the organization effectively.
    • Ability to translate technical concepts into non-technical language for business users and vice versa.
    7. Project Management Experience:
    • Experience managing projects related to Zoho implementation, customization, or optimization, including requirements gathering, planning, execution, and evaluation.
    • Ability to prioritize tasks, manage timelines, and coordinate efforts across cross-functional teams.
    8. Continuous Learning Mindset:
    • Eagerness to stay updated on the latest developments in Zoho applications, artificial intelligence, and related technologies.
    • Commitment to continuous learning and professional development through training, certifications, and self-study.
    9. Team Collaboration:
    • Ability to work collaboratively with team members, stakeholders, and external partners to achieve project objectives and deliver high-quality solutions.
    • Experience working in agile or iterative development environments would be beneficial.
    10. Customer Focus:
    • Dedication to understanding and meeting the needs of internal and external customers through the effective use of Zoho Zia and other Zoho applications.
    • Ability to gather feedback, incorporate user input, and deliver solutions that drive value for end users.