Customer Service Representative - Rockville, United States - Randstadusa

Description

100% remote
Contract to hire
Local to Rockville MD
MUST HAVE A 4 YEAR DEGREE

*possibility of growth in Financial field

We are seeking a friendly and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about delivering exceptional customer service, resolving inquiries, and ensuring customer satisfaction.

This role involves interacting with customers via phone, email, and in-person to address their needs, answer questions, and provide assistance.

The Customer Service Representative will also handle administrative tasks and collaborate with other team members to maintain a positive and efficient work environment.

Responsibilities:
Provide outstanding customer service by promptly responding to customer inquiries and resolving issues via phone, email, or in-person.
Assist customers with product information, pricing, availability, and order processing.
Handle customer complaints, concerns, and feedback professionally and effectively, striving to achieve customer satisfaction.
Process customer orders, returns, and exchanges accurately and efficiently.
Maintain accurate records of customer interactions and transactions using our CRM system.

Collaborate with other departments such as sales, marketing, and shipping to address customer needs and ensure timely resolution of issues.

Stay updated on product knowledge, company policies, and procedures to provide accurate information to customers.
Assist in administrative tasks such as data entry, filing, and organizing customer files.
Uphold company standards for customer service excellence and contribute to a positive work culture.
Continuously seek opportunities to improve customer service processes and procedures.

Qualifications:
High school diploma or equivalent; some college education preferred.
Previous customer service experience preferred but not required.
Excellent communication skills, both verbal and written.
Strong interpersonal skills and ability to interact effectively with customers and colleagues.
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in computer applications such as MS Office and CRM software.
Positive attitude, problem-solving skills, and a willingness to learn.
Ability to work independently as well as part of a team.
Flexibility to work evenings, weekends, and holidays as needed.

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