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- Consistent and timely attendance
- Ability to learn dog recognition
- Completion of all e-learning platforms
- NPS and phone scores
- Proper door control in all rooms
- Proper record keeping
- Participate and lead topics in team meetings
- Data entry
- Creating pet parent charts
- Greeting EVERYONE that walks in or out of Dogtopia
- Understanding Dogtopia's retail items
- Manage sta"ng call-outs and replacement shifts
- Understanding our Dogtopia-isms
- The rules by which we, as Dogtopians live by are:
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like It's the Most Exciting Day Ever
- Keeping playrooms clean of messes at all times
- Does walk through and risk awareness inside and outside playrooms
- Ensure playrooms are following proper policies and procedures
- Cleaning may include, mopping, sweeping, trash, and water refill
- Equipment check for proper operations
- Being proactive in making sure dogs are always in a CLEAN and SAFE environment is key
- Spa services coordinator/manager/trainer - ensure all spa services get done timely and are done to specifications
- Will learn how to identify dog breeds and behaviors
- Report dog scu#es right when they occur for safe wound cleaning if needed
- Work with team to assure our Quality of Care sets the standards for dog care
- Ability to work cohesively with their team in a respectful and professional manner
- Excellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction)
- Be knowledgeable on pricing and services
- Use social media to promote in-unit and out of unit events
- Strive for high customer review ratings by always smiling for the cameras and engaging in safe play
- ENJOY your team GROW your team And PLAY to your fullest potential
- Must love dogs
- Ability to spend up to 100% of work time standing
- Ability to work flexible days and hours, including holidays and weekends
- Ability to work cohesively with others in a fun, fast paced environment
- Strong customer service skills, along with customer tolerant
- Ability to make/take phone calls while still assisting lobby
- Must be comfortable with up-selling
- Detail oriented
- Quick thinker
- Emotionally intelligent
- Outgoing, enthusiastic by nature
- Fun-loving
- Strong multitasker
- Excellent communicator
front desk coordinator - Brooklyn, United States - BKBM Long Island City LLC
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