Client Service Representative - Tolleson, United States - Tekberry

Description

Job Description

Title: Client Service Representative

Pay Rate: $19.28/hr.

Benefits as a Tekberry Temp: Paid Bi-weekly, Healthcare (employer contribution), Dental & Vision

Job Type: Full-Time; 12-month Contract

Shift(s): Mon-Fri, 8:30am 5:00pm

City: Tolleson

State: Arizona

Zip: 85353

Tekberry is looking for a highly qualified and motivated Client Service Representative to work on-site with our client, a top-tier global automotive businesses company. As a W2 employee you will have access to health benefits.

The position of Client Service Representative I entails being the primary customer support for a contact-center. Success in this position requires that the CSR can work independently with little to no supervision to provide immediate availability, be professional, provide documentation within systems and be knowledgeable of products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheim's product offerings.

Responsibilities:

• The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
• Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners.
• Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
• May work across other departments to train on resolving different client issues.
• The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
• The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments

Qualifications:

• High School Diploma or GED required College degree or equivalent experience preferred.
• Minimum of 2 years of Call center and/or client interfacing experience
• Schedule must have flexibility to work evenings, weekends, holidays as required
• Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology, internet, email
• Excellent oral and written communications skills, particularly in a phone or email context,
• Experience working in a contact center metrics driven environment
• Strong communication skills and basic computer knowledge
• Ability to operate under tight pressure
• Experience working in the automotive industry

Tekberry offers a $100 payment for referrals

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

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