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- Retention & Renewal: Structure and champion customer retention strategies that expand service usage, maximize contract renewals, and mitigate churn/attrition.
- Strategic Account Planning: Develop and execute strategic account plans tailored to each customer's goals, focusing on increasing product adoption, expanding usage, and uncovering new revenue streams.
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- Team Leadership: Build and lead a high-performing customer success team.
- Cross-Department Collaboration: Work with marketing, sales, product, and engineering to ensure high standards of service across the organization.
- Mastery of Solutions: Demonstrate expertise in our solutions and operational processes.
- Data-Driven Insights: Leverage customer data to identify trends, assess account health, and make proactive recommendations that drive revenue.
- Experience: 5+ years in customer success, account management, or related roles within the SaaS industry, with a proven record of accomplishment of driving revenue growth and achieving growth targets.
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- Analytical Skills: Strong data analysis and analytical skills, with experience using business intelligence tools like Tableau preferred to forecast, inform decision-making, identify growth opportunities, and track revenue-related metrics.
Director of Account Management - Foster City - QuinStreet

Description
Director of Account Management & Customer Success
Modernize Home Services seeks a driven and adaptable leader to fuel success and growth for our Account Managers and customers in our rapidly growing business.
Job Description
We believe in the direct measurability of digital media, performance marketing, and the advantages of technology.
This role involves strategic leadership of our AM team while nurturing relationships with Home Services Companies generating $1M-$15M in annual revenue. You will be a key leader and revenue driver within Modernize, responsible for building, supporting, and leading a high-performing account management and customer success team.
As a subject matter expert on Modernize's digital marketing and call technology delivery solutions, you will focus on building strong, strategic relationships that drive account growth, identify revenue-accretive opportunities, ensure ROI, and increase customer satisfaction.
Responsibilities
Requirements
The expected salary range for this position is $95,000 USD to $125,000 USD annually. This position is eligible to receive performance bonus or commission and equity in the form of restricted stock units.
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