- Focus primarily on answering phone calls for both life and annuities lines of business from beneficiaries, agents, policyowners, 3rd parties or others by telephone using a professional and friendly approach; inquiries are also to be handled in a precise, thorough manner with attention to grammatical correctness and professional tone.
- Handle all incoming initial notification of claim calls by researching and reviewing the policy/contract data file to determine coverage under the policy/contract provisions and to whom the policy benefits are payable.
- Correspond via telephone to assist internal and external customers with claims and benefits questions in a professional and customer centric manner. Calls must be handled according to company policy and procedure, Service Level and Quality Standard Agreements.
- Research inquiry and provide additional information using escalation process to leadership as necessary.
- Acquire and maintain a working knowledge of company products as they pertain to the Claims Department across line of business (life and annuity). This includes staying familiar with the most up to date changes to procedures as well as completing any required training courses as assigned.
- Acquire and maintain basic system, tax procedure and compliance knowledge as it pertains to the Claims Department.
- Identify, communicate and proactively work to solve problems or issues before a service breakdown or complaint occurs.
- Utilize multiple systems as well as Microsoft Word, Excel and Outlook.
- Positive professional approach.
- Openly discuss concerns within the area and/or team and provide ideas for improvement.
- Promote teamwork by supporting team members and sharing knowledge.
- Continued department training on additional job functions for department advancement.
- Look for ways to improve a process and/or procedure and openly discuss your thoughts.
- Assist management with determining and implementing efficient workflow methods.
- Track and provide customer feedback via ACT by listening to the voice of the customer.
- Drive to meet/exceed all performance goals including KPIs (key performance indicators), SLAs (service level agreements) and other communicated standards.
- Proactively participate in daily huddle board discussions offering ideas, insights and support.
- Actively participate in problem solving sessions (standard work, root cause problem solving, etc.) as requested by your manager.
- Take ownership of implementing standard work and other changes into your daily work processes.
- Continuously strive to create a positive customer experience throughout all customer interactions, request processing/handling, and problem-solving efforts.
- Work on special projects as needed.
- All other duties as assigned by manager in an effort to support all Claims Department process, procedure and responsibilities.
- Commitment to embrace Sammons Financial Group Companies shared values (Respect, Accountability, Integrity, and Openness)
- As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.
- Bachelor's Degree preferred
- 2-4 years' Insurance or Annuity/Life Claim experience preferred
- Must have the ability to communicate effectively and tactfully with agents, policyholders and beneficiaries
- Must have knowledge of and ability to maneuver through multiple information screens
- Previous customer service experience preferred
- Must have strong organizational skills
- Strong problem solving skills
- Ability to work efficiently and independently or in a team environment
- Able to adapt to frequent change
- An appreciation for detail and problem solving skills
- Computer skills, PC, Microsoft Office
- Excellent verbal and written communication skills
- Criminal background check required.
- A casual dress code (yep - that means jeans)
- A company you want to be a part of, driven by inspiring leaders and a fun, friendly work environment.
- Colleagues who support one another, model our core values, and drive our healthy, high-performing culture.
- Healthy balance between work and personal lives. Friday afternoons off all year long, competitive PTO, and generous number of paid holidays.
- Our competitive benefit package includes: Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay.
- A generous retirement program. Our Employee Stock Ownership Plan (ESOP) is a 100% company funded retirement plan, so you can save for retirement without contributing a penny of your own paycheck.
- A company that celebrates diversity, is committed to inclusion, and is proud to be an Equal Opportunity Employer. We comply with all federal and state equal employment opportunity laws and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other characteristic protected by federal, state or local law.
-
Patient Service Representative Dental
1 week ago
Blackstone Valley Comm Central Falls, United StatesThe Patient Service Representative (PSR) - Dental serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of patients during each interaction. The PSR is re ...
-
ZephyrTech South Sioux City, United StatesPassion for technology, enthusiasm for innovation · We develop technological innovations, digital products, and cutting-edge software solutions exclusively for Mercedes-Benz. We set new standards in the areas of car connectivity and digitalization of vehicles and sales. With over ...
-
Outside Sales Representative
2 weeks ago
Design Tanks Sioux Falls, United StatesJob Description · Job Description JOB DESCRIPTION · Sales Representative · Job Title: Sales Representative · Department: Sales and Marketing · Reports To: Director of Sales and P.M. · FLSA Status: Exempt · Prepared By: Human Resources · Prepared Date: 2/5/2024 · Summary · Sales R ...
-
Outside Sales
2 weeks ago
Hayfield Window and Door Co. Sioux Falls, United StatesJob Description · Job DescriptionDescription:Hayfield Window & Door is a growing manufacturer of premium quality vinyl windows and consistently ranks as a Top 100 Window and Door Manufacturer in North America. We are looking for an outside sales rep that has window and door produ ...
-
HVAC S&F Systems Rep II
2 weeks ago
Johnson Controls International Sioux Falls, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and ...
-
Project Manager
1 week ago
Design Tanks Sioux Falls, United StatesJob Description · Summary · Interact with Customers on inbound and outbound calls to handle sales requests. Prepare quotes based on Customer specifications. Follow-up with Customer to resolve differences throughout the sales, build and ship process. · Essential Duties & Responsib ...
-
Travel Nurse RN
1 week ago
Aureus Medical Group - Nursing Sioux Falls, United StatesJob Description · Aureus Medical Group - Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Sioux Falls, South Dakota. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 14 weeks · 36 hours per week · Shift: ...
-
Travel Nurse RN
1 week ago
Aureus Medical Group - Nursing Sioux Falls, United StatesJob Description · Aureus Medical Group - Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Sioux Falls, South Dakota. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 14 weeks · 36 hours per week · Shift: ...
-
Travel Nurse RN
1 week ago
Aureus Medical Group - Nursing Sioux Falls, United StatesJob Description · Aureus Medical Group - Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Sioux Falls, South Dakota. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 11 weeks · 36 hours per week · Shift: ...
-
Travel Nurse RN
1 week ago
Aureus Medical Group - Nursing Sioux Falls, United StatesJob Description · Aureus Medical Group - Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Sioux Falls, South Dakota. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 15 weeks · 36 hours per week · Shift: ...
-
Travel Nurse RN
2 weeks ago
Aureus Medical Group - Nursing Sioux Falls, United StatesJob Description · Aureus Medical Group - Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Sioux Falls, South Dakota. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 15 weeks · 36 hours per week · Shift: ...
-
Specialty/Senior Specialty Representative
1 week ago
BioSpace Sioux Falls, United StatesJob Details · Territory covers:Sioux Falls, SD/Rapid City, SD/Aberdeen, SD/ Sioux City, IA/Waterloo, IA · Ideally, candidate would live in Sioux Falls or within a reasonable daily commuting distance. Ability to travel (drive and/or fly) frequently within territory is required. · ...
-
Specialty/Senior Specialty Representative
1 week ago
Amgen Sioux Falls, United StatesTerritory covers: Sioux Falls, SD/Rapid City, SD/Aberdeen, SD/ Sioux City, IA/Waterloo, IA · Ideally, candidate would live in Sioux Falls or within a reasonable daily commuting distance. Ability to travel (drive and/or fly) frequently within territory is required. · Relocation is ...
-
Travel Nurse RN
1 day ago
Aureus Medical Group - Nursing Sioux Falls, SD, United StatesAureus Medical Group - Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Sioux Falls, South Dakota. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 14 weeks · 36 hours per week · Shift: 12 hours, night ...
-
Amgen Inc. Sioux Falls, United StatesJOB ID: R LOCATION: US - South Dakota - Sioux Falls ADDITIONAL · LOCATIONS: US - South Dakota - Rapid City WORK LOCATION TYPE: Field Worker DATE POSTED: May. 10, 2024 CATEGORY: Sales SALARY RANGE: 95,482.00 USD - 108,161.00 USD · Territory covers: Sioux Falls, SD/Rapid City, SD/A ...
-
Project Manager
1 day ago
Design Tanks Sioux Falls, United StatesJob Description · Summary · Interact with Customers on inbound and outbound calls to handle sales requests. Prepare quotes based on Customer specifications. Follow-up with Customer to resolve differences throughout the sales, build and ship process. · Essential Duties & Responsib ...
-
HME Customer Service Representative
1 day ago
Avera Health Sioux Falls, United StatesThe HME Customer Service Representative is accountable for serving as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location. Contacts the appropriate service line representative when additional ser Customer Service Representati ...
-
Outside Sales
2 weeks ago
Hayfield Window and Door Co. Sioux Falls, United States: Hayfield Window & Door is a growing manufacturer of premium quality vinyl windows and consistently ranks as a Top 100 Window and Door Manufacturer in North America. We are looking for an outside sales rep that has window and door product knowledge, confidence, accountability, t ...
-
Outside Sales Representative
1 day ago
Design Tanks Sioux Falls, SD, US, United StatesJOB DESCRIPTION · Sales Representative · Job Title: Sales Representative · Department: Sales and Marketing · Reports To: Director of Sales and P.M. · FLSA Status: Exempt · Prepared By: Human Resources · Prepared Date: 2/5/2024 · Summary · Sales Representatives are responsible for ...
-
RN Clinical Research Coordinator
6 days ago
Sanford Health Careers Sioux Falls, United States Permanent, Full timeCareers With Purpose · Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work ...
Claims Customer Contact Representative - Sioux Falls, United States - Sammons
Description
What you can expect as the Claims Customer Contact Representative:Responsible to provide customer service to Agents, Policyowners, Beneficiaries, Attorneys, and various other authorized parties through professional verbal communication skills for both the life and annuity lines of business. Handle all incoming initial notification of claim calls by researching and reviewing the policy/contract data file to determine coverage under the policy provisions and to whom policy benefits are payable. Adhere to various legislation or settlement agreement requirements related to the handling of Claims calls.
What you can expect when you join Sammons Financial Group: