Part-Time Hybrid Dispatcher - Melbourne, United States - Paul Davis Restoration of Central Florida

Description

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 340 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector.

We are currently seeking a reliable Part-Time Dispatcher who will serve as the first point of contact and communication for incoming calls. You will be responsible for receiving requests, transmitting messages, and tracking vehicles during their routes. The information you share must be clear and easily understood to ensure drivers know where they are going and what to expect when they arrive. The ability to multi-task is essential, and you must be able to take appropriate action with little supervision.

Duties and Responsibilities

• Record information for all calls and text
• Address problems and make requests by communicating with the necessary parties or providing solutions
• Receive calls/texts from emergency response tracking software
• Multitask and prioritize calls according to their urgency
• Providing ERC/Sales and MIT team with vital information about orders, traffic, obstacles, and requirements

Requirements and Qualifications

• High school diploma or equivalent
• 1+ years of experience as a dispatcher or similar position
• Rapid and accurate typing with experience in data entry
• Outstanding organizational skills and multitasking abilities
• Active listener with exceptional communication skills
• Able to work under pressure
• Must be able to sit for long periods of time

Disclaimer:

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.