Host/Hostess - Panama City Beach, United States - Gallion's

Description

Job Description

Are you a warm and welcoming individual with a passion for creating memorable dining experiences? Gallion's Restaurant & Cocktail Lounge in Rosemary Beach is seeking an enthusiastic Host/Hostess to be the face of our upscale establishment. If you thrive in a dynamic, hospitality-driven environment and enjoy ensuring guests feel valued from the moment they arrive, we invite you to join our team.

Responsibilities:

1. First Impression Specialist: Greet guests with a friendly and welcoming demeanor, creating a positive first impression and setting the tone for their dining experience at Gallion's.
2. Reservation Management: Efficiently manage reservations and waitlists, ensuring accurate seating arrangements and timely guest flow. Utilize reservation systems to optimize table turnover.
3. Guest Liaison: Act as a liaison between guests and the service team, providing information about wait times, specials, and answering general inquiries to enhance the overall dining experience.
4. Seating Strategy: Understand the layout of the restaurant and implement strategic seating plans to optimize server workloads and enhance overall efficiency.
5. Upscale Ambiance Maintenance: Contribute to the upscale ambiance of Gallion's by ensuring the reception area is clean, organized, and exudes a sophisticated atmosphere.
6. Problem Resolution: Handle guest concerns and issues with professionalism and efficiency. Collaborate with the management team to find swift and effective resolutions.
7. Collaborative Spirit: Work closely with servers, bartenders, and kitchen staff to ensure seamless communication and coordination for an exceptional guest experience.

Qualifications:

1. Hospitality Enthusiast: A passion for providing exceptional hospitality and ensuring guests feel valued and cared for.
2. Effective Communication: Strong verbal communication skills to interact with guests, team members, and management.
3. Organizational Skills: Ability to manage reservations and waitlists efficiently, ensuring smooth transitions between guest arrivals and departures.
4. Adaptability: Thrive in a fast-paced environment, staying calm and composed during peak business hours.
5. Team Player: Collaborate effectively with other team members to contribute to a positive and cohesive work environment.
6. Professional Appearance: Maintain a polished and professional appearance in adherence to Gallion's upscale standards.

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