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    Hardware Field IT Technician - Louisville, United States - Gladus LLC

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    Description

    IT Field Service Technician

    Join our dynamic IT team at the leading supplier for B2B vending, POS, and coin-operated machines in the KY area!

    We are looking for an experienced Field Technician with expertise in hardware troubleshooting and installation. Fluency in Hindu is a plus!

    The Field Service Technician will be accountable for on-site client installations, repairs, and equipment maintenance. We are seeking a reliable and proactive candidate with exceptional support and communication skills, dedicated to ensuring client satisfaction.

    Key Responsibilities:

    • Conduct installations and provide support at client locations, mainly small businesses in the Louisville area and surrounding suburbs.
    • Engage in hands-on fieldwork, spending over 90% of your time on routes (gas reimbursement available).
    • Schedule B2B appointments for software/hardware updates, diagnose and resolve hardware/software issues, and configure new PC hardware and software.
    • Develop, test, and deploy hard drive images, troubleshoot computer networks, and maintain equipment inventories.
    • Track and test new hardware/software, provide on-call support, and visit clients to deliver devices and instructions.

    Our Ideal Candidate:

    • Extensive hands-on hardware repair experience and familiarity with software installations.
    • Must have a car and a valid driver's license, prior fieldwork experience, and the ability to lift/move heavy equipment.
    • Comfortable spending the majority of time on routes, building strong customer relationships, and complying with safety requirements.

    Why Choose Us?

    • Competitive salary with additional pay for on-call hours, quarterly bonuses, and opportunities for career advancement.
    • Health benefits, 100% travel reimbursement, paid time off, and a casual teamwork-focused environment.
    • Access to extensive industry and technology training.

    *During the interview process, you may be required to sign a confidentiality and non-disclosure agreement to discuss product lines and commission structures.

    Gladus, LLC is an equal opportunity employer committed to diversity and inclusion. All qualified candidates will be considered without discrimination based on various protected characteristics.


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