Court Operations Specialist, Hennepin County, Family Division, Protective Orders Team - Minneapolis, MN

Hennepin County District Court invites qualified internal applicants for a Court Operations Specialist in the Family Division. This is a diverse, professional environment that promotes equity for all court staff and court users. Court Operations Specialists performs advanced cour ...

Job description

Hennepin County District Court invites qualified internal applicants for a Court Operations Specialist in the Family Division. This is a diverse, professional environment that promotes equity for all court staff and court users. Court Operations Specialists performs advanced court operations work in an assigned unit under limited guidance from their supervisor. This position is highly detail-oriented, provides expert knowledge of court procedures and policies, and involves advanced court operations and case processing work.

The Court Operations Specialist serves as the subject matter expert and point of contact for staff with regards to report management and case processing. This position will spend a significant amount of time on advanced work including quality assurance, compliance, report analysis, and complex case processing with the primary focus on staff training needs for both new employees and training on new processes to ensure both accurate and timely case processing. This work entails a considerable amount of data entry, customer service, the application of independent judgment in a fast-paced environment, the ability to effectively manage competing demands, and is expected to perform the full scope of varied clerical work involved in case processing.

This AFSCME-represented position is classified as a Court Operations Specialist, with the same working title. The Family Division is located in the Family Justice Center in downtown Minneapolis at 110 South 6th Street. Typical hours for this position are 8:00 a.m.-4:30 p.m., Monday-Friday, with some flexibility based on business needs. Interviews will take place virtually for this position. This position is a combination of working onsite with occasional flexibility to work remotely based on assignments and business needs.

Example of Duties:

• Report Management - Generate and maintain daily, weekly, and monthly reports and statistics from multiple sources; identify issues, sources, and resources, summarize and present findings, trends, changes, and concerns to supervisor; may work with employees to correct errors or issues.
• Serve as a subject matter expert and resource for the division's job functions for team members using advanced knowledge and expertise of court policies, procedures, and processes to answer questions, address complex or unique case processing situations, and solve problems.
• Train new court operations staff on policies and procedures; provide training to all staff on new or changed/revised policies, procedures, processes, or systems; prepare training material as applicable; spot check employee work to ensure understanding.
• Review legal documents for completeness, adequacy, accuracy, restricted identifiers, and compliance with rules and/or statutes; determine processing required and take necessary action in accordance with court rules, statutes, and procedures; maintain and organize division or county resources and materials electronically while utilizing applicable technology.
• Perform the full range of court operations work within the Family Division, including but not limited to case initiation, general case data entry and management using the electronic case processing system, and any related applications and equipment.
• Communicate via phone, mail, and/or e-mail with court partners and customers.
• Assist customers with protective orders specific questions at the family administrative counter.

Typical Qualifications

Minimum Education and Experience:

• High school diploma or equivalent
• Two years of experience as a Court Operations Associate or equivalent experience
• As this position is hybrid, access to reliable internet connection is required

Minimum Knowledge, Skills, and Abilities:

• Ability to train staff on procedures and new or changed processes or systems.
• Ability to adapt technical and procedural training to the various learning styles of staff.
• Ability to take direction well and maintain a professional and positive attitude through challenging circumstances.
• Excellent attention to detail.
• Self-directed and motivated with demonstrated leadership skills and the ability to independently make decisions in accordance with laws, regulations, and departmental policies and procedures.
• Ability to establish and maintain positive, effective working relationships while providing guidance and motivation for others.
• Ability to communicate effectively, both orally and in writing, and meet individual responsibilities while addressing the needs of customers and justice partners.
• Ability to work respectfully with people from diverse backgrounds.
• Ability to prioritize and work well under pressure in a high volume, fast-paced work environment with attention to detail and accuracy.
• Flexible and adaptable to changes with workloads, job assignments, new procedures, various computer systems, court trends, and priorities.
• Knowledge of the organization, operation, function, and jurisdiction of the court.
• Ability to work onsite and remotely based on business and trainee's needs.

Preferred Qualifications:

• Knowledge of current Hennepin County District Court Family Division policies and procedures
• Experience de-escalating and resolving customer disputes, issues, questions, or clarifying processes.
• Experience providing technical and procedural training.
• Experience reviewing work of others for accuracy and providing feedback for corrective action.
• Experience writing job procedures and develop training materials in a clear and concise manner.
• Considerable knowledge of court procedures, laws, and legal terminology.

Supplemental Information:

The expected starting salary for external candidates is at least $25.50 per hour and may be higher, depending on qualifications. The full classification earning potential is $ $38.20 per hour, $48, $79,761.6 annually, with the top end of the range being what someone could be making after years of service in the role of Court Operations Specialist.

This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

This AFSCME-represented position is posted for internal bidding and will be filled in accordance with the AFSCME contract.

All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job-related convictions.

Why Work for Us?

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another's growth.

Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family's wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers . Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at . The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

Internal Applicants

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