Maintenance Supervisor - Boston, United States - Pennrose

Pennrose Boston, United States

1 week ago

Description

Overview:
The

Maintenance Supervisor

(

MS
)

will have

broad and in-depth

responsibilities

for the maintenance and repair of an apartment development(s) which may consist of multiple buildings or a single structure

.

Depending

of

the size of the assigned development(s) the
MS
may work alone or lead a Maintenance Technician(s) and possibly a Porter.

Reporting to their assigned Property Manager the
MS
will ensure their assigned apartment development(s)

is maintained to company and industry standards of excellence.

The
MSw

ill

work with commitment to maintain an attractive, clean, well-maintained property and the mechanical systems which are a part of the development(s).

As a key employee responsible for a development used around the clock by residents, the
MSwill be available for emergency calls and responsive to safety matters.

The

MSwill work collaboratively with the Property Manager a

nd other staff members at being a good steward of

a valuable asset

which is home to residents of various economic circumstances and social needs.

The

MS
will ensure the integrity of all

data

entered into

the companys

systems.

The

MS
will

provide excellent customer service to residents

th

us encouraging long-term retention

.

As a

leader the

MS
will demonstrate professional

ism

and

will support the development and training

of those

supervised, and

will diligently pursue their own professional development

by

fully utilizing the Pennrose Academy.

The
MS
will report to a Property Manager.

Pay range:
$30 - $35/hour depending on experience.

Responsibilities:
Effectively

manage

the unit make-ready program to company standards which is 5 business

days
Work collaboratively with the Property Manager to successfully complete

apartment

unit inspections for both move-in and move-out to include preparing estimates of damage for collection

purpose
Seek cost saving and best practices and share them with

colleagues
Embrace the companys use of Technology

by optimizing the use of Yardi Maintenance Mobile
Utilize Yardis Procure to Pay to maximize savings

share lower cost opportunities with the companys Vice President for

Capital Planning, Procurement and Energy Management
Follow the companys Risk Management directives to maintain a safe property

environment
Make repairs and perform preventative maintenance to company, industry standards and to building codes

seek the help of the Regional Maintenance Manager, or Director of Project and Risk Management, or the Vice President

for Capital Planning, Procurement and Energy Management before proceeding with unfamiliar measures

contact them before contacting vendors for the non-routine repair or replacement

issues
Remove snow from sidewalks and entry areas and portions of parking lots with company approved materials done following company procedures

which includes maintain a professional snow

log
Ensure all preventative maintenance processes are completed following manufacturers guidance and maintain warranty, guarantee and key physical component identification

information
Secure and

preserve a set of building

plans
Maintain common areas in a professional manner

and inspect the property and its grounds daily looking for problems and solve them

immediately
Understand

the propertys annual operating budget and work to achieve the objectives

therein
Proactively manage

to avoid surprises

-m

aintain the property to inspection level every

day
Monitor utility consumption and

related

expense

work with the Property Manager to

optimize

the use of

the

NWP
system

and responses

to utility

alerts
Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies

share best practices with

colleagues
Ensure

team members are

on-boarded effectively,

trained, motivated and equipped to be successful stewards of

the

propertie

s
W

ork orders, preventive maintenance, apartment turns

and the leasing of vacant apartment units-

all to be done within company policy timeframes

while showing great customer

service
Own all

maintenance, safety and resident relations aspects

to your apartment

development
Teach

staff about customer service, professionalism, safe work practices, effective property inspections, vendor management

and

the optimum use of technology /

Mobile Maintenance/

Yardi

and Fair Housing

and Risk Management initiatives
E

nsure propert

y is

prepared to excel at

all property inspections

, including agency and REAC

without the need for surges in staff and spending,

i.e.

have property inspection ready at all

times
Complete those insurance administration tasks necessary to successfully conclude insurance

claims
Serve as a role model, mentor, coach and trusted resource to field staff

and

residents
Assist with the

Supportive Services program

so that it is

successful
Support the Pennrose Academy efforts to heighten the technical expertise of

staff

Qualifications:
Performance Metrics

Property will successfully meet all aspects of the annual operating

budget
Property inspection results will be consistently

excellent
Unit turnover

and unit occupancy times

will steadily improve

as will tenant

residency
Insurance claim work will be administered timely and

professionally
Work order

and preventative maintenance completions

will meet PMC standards

consistently
Property will not experience insurance claims due to neglect on the part of

staff
Resident satisfaction surveys will yield consistently positive

results

Required Education and Experience:
High School

Diploma / GED

technical training

certifications

a plus
Three

years

o

f increasing property maintenance

responsibilities
Requires a valid drivers license, an insured vehicle, and the ability to travel (between properties)

Working Conditions:
Ability to work periodic flexible hours is required.

Ability to travel by plane and automobile is required.
Ability to work at property locations within or near transitional

neighborhoods
Ability to climb stairs, take elevators, bend, squat and reach

overhead

, and meet standard mobility and lifting for tasks typically associated with property

maintenance

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