Customer Success Manager - Mason, OH
3 weeks ago
Job Summary
This role enables you to continuously use and evolve your skills while developing fresh ideas and initiatives for our unified EHS, Sustainability, and ESG digital transformation software solutions that empower informed decision making , improve employee safety , lessen environmental footprint while creating a culture that values diversity equity and inclusionInnovate with Benchmark Gensuite as Customer Success Manager Everyone wants to make the world better place We work to make it happen By joining Benchmark Gensuite exploring careers in the EHSSustainabilityESG Disclosure Reporting space you ll be helping customers throughout business community empower informed decision making improve employee safety lessen their environmental footprint while creating culture that values diversity equity inclusion Join us help make corporate world better planet employees
Benchmark Gensuite jobs play crucial role helping develop our unified EHS Sustainability ESGBenefits At Benchmark Gensuite hard work is rewarded Offer annual bonus programs regular team-building events off-cycle reviews promptly giving excellent performers due With engaging team activities including happy hours exciting virtual events we actively encourage teams connect build strong supportive fun rapport Our Benchmark Team Member Networks like Respect Diversity Group Sustainability Group offer safe supportive space bringing together team members share common identity empowering them voice ideas initiate action Explore Benchmark job openings come join us combining collective creativity passion meet exceed expectations customers About Benchmark...
Benchmark enables companies implement robust cross-functional digital systems for EHSSustainabilityESGReporting through unified digital platform locally globally diverse operating profiles With intuitive best-practice-based process functionality flexible configurations powerful extensions the platform has helped worldwide manage their EHSSustainabilityQualityOperational Risk Compliance Product Stewardship Supply Chain Risks two decades now organically integrated cutting-edge ESG disclosure reporting management solutions Join users trust software system needs benefit rapid deployment adoption immediate return on investment ROI service excellence collaborative innovation Responsibilities Drive customer satisfaction growth among portfolio of existing customers Continually grow existing customer relationships identifying new business growth opportunities drive deeper engagement Design plan coordinate program activities help drive program success participation Manage multiple priorities activities effectively collaborating delivery teams ensure positive customer experience Collaborate customer Benchmark s team members support projects pilots renewals expansion opportunities Effectively develop understanding of SaaS offerings inform growth process product roadmap Collaborate with customers site host at company local offices person meetings project discussions Attend quarterly meetings headquarters align broader team participate strategic planning Maintain flexible schedule accommodate travel meeting requirements Skills And Qualifications Bachelor degree required Experience working Customer Success Relationship Management Account Management similar role Proficiency Microsoft Office Suite Excel PowerPoint required Ability prioritize execute projects manage time effectively Empathetic attitude Experience SaaS Strong communication interpersonal skills interact with customers colleagues Willingness travel adapt changing schedules environments The Customer position not entry-level For applicants less than years experience apply for our Associate role website Travel Requirements Travel sometimes required position visiting sites hosting at company offices Other travel attending conference representing Company external event trade show Team may need assist setting booth marketing materials conference/trade show If based Cincinnati area expectation come office times month person meetings collaboration For remote employees travel headquarters once quarter visit lasting full business week Weekend travel may necessary arrangements meet business needs Travel expenses reimbursed according company policy Possibility valid driver license access reliable transportation may required Questions position contact HR Team
Job description
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