Tech Support Specialist - Oregon State, United States - Carrier

Description

CAORO:
Carrier-Home Oregon Remote Location, Remote City, OR, 97001 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.

We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.

A Field Support Specialist will interact with assigned dealer locations daily. This contact will be to improve product and services support. The Field Support Specialist will provide end-user training of product functions, capabilities, and maintenance requirements. Interact with assigned dealers daily to support customers in the field.
Visit dealers and customer locations to provide on-site support, training, and equipment troubleshooting.
Perform on-site dealer audits to ensure customer satisfaction across the dealer network.
Provide technical support and investigation of issues reported by customers and dealers.
Receive and respond to escalated technical issues by telephone and CRM applications.
Resolve complex technical issues through research, data analysis, and advanced troubleshooting
Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems.
Serve as technical lead for field evaluation units.
Develop technical documentation including manuals, service bulletins, and work instructions.
Create and present content for training events and seminars.

5+ years of experience in a technical field
~ Ability to travel in excess of 50% of typical workweek
~ Bachelor's degree
Familiar with continuous process improvement methodology.
Experience writing and editing technical documentation.
Proficient with Microsoft Office applications.
Ability to use and interpret outputs from electrical diagnostic and data recording equipment.
Previous service experience in (automotive/heavy equipment/truck/refrigeration), or related fields.
Understanding of electrical, mechanical, and refrigeration systems
Excellent spoken and written skills in English.
Ability to communicate high-level troubleshooting to remote technicians.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.