Systems Engineer - Gainesville, United States - Kaizen Lab Inc.

Description

Company:
We are a leading provider of managed IT solutions for organizations in Florida.

Our corporate office is located in Ocala, FL with additional offices in Hollywood and Gainesville FL.We Specialize InManaged Services / Managed IT ServicesNetwork Design & ConsultationVoIP Phone SystemsSummaryThe position of Systems Engineer at our company has a major emphasis on customer service, positive attitude, professional quality, and team work above all else.

While it still important that you have technical skills, we are looking for systems engineers with the ability to relate to our clients on a personal level.

You should have the ability to communicate positively and leave our clients with the feeling that they would love to call you back to work with you again.

Duties and ResponsibilitiesNon-TechnicalBuilding relationships with our clients in a positive meaningful way.
Work with team mates effectively and efficiently.
Live company culture, core values, and believe our systems and solutions.
Professionalism of doing it the right way, all the time, every time.

Motivation for continual self improvementCritical thinking and analysis of looking for ways to improve processes and proceduresValid drivers license, willing to travelSome after hours are required as emergencies come upTechnicalIT Support relating to technical issues involving Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.

Support for Disaster Recovery strategies including server imaging and automated offsite backupsDesign, Implementation, & Support services for Servers, Storage solutions, Virtualization solutions, Workstations, and mobile devicesTechnical services at the network level (i.e., network connectivity, routers, firewalls, switches, security)Remote access solution implementation and support (i.e., VPN, Terminal Services, & Citrix)Troubleshooting and issue resolutionDetailed documentation of customeras systemsDetailed documentation of time spent on service issues and projectsConstant pursuit of technical improvement in all areasQualifications and SkillsTo be successful in this position, an individual must be able to perform each essential duty exceptionally.

The requirements listed below are representative of the knowledge, skill, and/or ability required, while we would love experience in all areas, that is not required for this position .

We require employees maintain industry certifications.

The employee filling the System Engineer position should have an outstanding level of customer service and some of the following certifications:
Microsoft MCSA/MCITP/MCSE, SonicWall CSSA, Cisco CCNA, VMWare VCP, CompTIA A+, CompTIA Network+, WatchGuard Fireware Essentials+, 3CX Basic/Advanced Certifications.
Education and Experience - Some but not all skills are requiredMinimum five years of IT experienceExcellent verbal and written communication skillsA strong understanding of relevant technologies, solutions, troubleshooting, & supportPreferred but not required experience with: ConnectWise, LabTech, or Managed Services (MSP) experience a major plusWatchGuard Appliances, Cisco Networking Technology, Dell, EMC and HP Storage Solutions, VMware SolutionsImage Based Backup SolutionsGeneral Windows Desktop and Server AdministrationGreat compensation package for qualified applicantsMedical / Dental BenefitsTravel ReimbursementCell Phone ExpenseBeing part of an incredible teamWe're looking for someone who loves working with technology in a team environment

Upload Your Resume Accepted formats:
.pdf, .doc, .docx#J-18808-Ljbffr