Client Services Supervisor - Littleton, United States - Recovery Monitoring Solutions LLC

Description

Job Description

*$500.00 hiring bonus after 90 days employment for new employees.

Recovery Monitoring Solutions is a leading provider of treatment and electronic monitoring services, with corporate offices in Dallas, TX.

The individual is responsible for the supervision of client services to include front office operations, drug testing and electronic monitoring services. Assist in daily operations of service location and ensure daily deposits are completed in accordance with company policy and procedure.

1. Supervises client services to ensure superior customer service for the client, ensures staff follows proper policies and procedures for service location. Listens and responds to client concerns and attempts to resolve issues.
2. Supervises staff in the performance of their duties and evaluates performance as prescribed by company policy. This includes training new employees, listening to concerns and effectively resolving disputes or issues, completing performance evaluations, recommending corrective or disciplinary action and monitoring work assignments.
3. Assists in all operational aspects of the service location to include new client set-up, client check-in and verification, administration of alcohol and drug testing, data collection and home monitoring devices and the posting of collecting service fees.
4. Monitor all location services and ensure staff accurately documents client files and adhere to policy and procedures.
5. Participates in quality control audits, reviews various administrative reports and evaluates accuracy.
6. Supervises and maintains accountability for daily deposits. Follows cash collection policy, ensures staff accountability for all payments received and verifies a balance daily to identify discrepancies. Complete the deposit and record the deposit log and receipt as required.
7. Domestic travel may be required.

1. High School Diploma, GED certification or equivalent is required.
2. One (1) year of experience in community corrections or related field is required.
3. Six (6) months of supervisory experience is preferred.
4. Ability to communicate clearly both verbally and in writing and apply problem-solving techniques.
5. A valid driver's license is required and must be maintained.

1. Must exhibit ability to work under pressure and maintain composure and pleasant manner.
2. Excellent interpersonal and organizational skills required.
3. Prioritize tasks appropriately and complete in timely manner.
4. Ability to multitask and work in a fast-paced environment with multiple interruptions.
5. Proficient in Microsoft Office O365.
6. Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position.

Available Benefits Include:

Medical

Dental

Vision

401K

Short Term Disability

Long Term Disability

Basic Life

Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RMS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.