Customer Service/Order Entry Representative - Hudsonville, MI
1 day ago
Job description
About the role
The Customer Service / Order Entry Representative is responsible for accurate and timely order processing while delivering high levels of customer service. This role works closely with internal teams to support order fulfillment, resolve customer issues, and ensure a positive customer experience. The position requires strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.
Candidates with prior leadership experience or a desire to grow into a lead role will have opportunities for development as the team continues to evolve.
What you'll do
- Accurately enter and process customer orders in accordance with established cut-off times and procedures
- Respond to customer inquiries regarding orders, product availability, pricing, delivery schedules, and account information
- Assist with resolving order discrepancies, shortages, substitutions, and delivery issues, escalating when appropriate
- Process order corrections, credits, and adjustments following company guidelines
- Communicate clearly with sales, warehouse, transportation, and inventory teams to support accurate fulfillment and on-time delivery
- Maintain high standards for order accuracy and customer satisfaction
- Follow company policies, procedures, and service standards
- Support team goals by managing workload efficiently and meeting daily deadlines
- Participate in training and assist with the adoption of new tools, systems, and technologies, including AI-driven solutions
- Identify process improvement opportunities and share feedback with leadership
Qualifications
- High School Diploma (or equivalent); associate or bachelor's degree preferred
- 2–4 years of customer service and/or order entry experience
- Experience in distribution or a related industry preferred
- Strong customer service and problem-solving skills
- High attention to detail with the ability to balance accuracy and efficiency
- Effective communication and collaboration skills
- Proficiency with order management systems, CRM platforms, and Microsoft Office
- Ability to manage multiple priorities in a fast-paced environment
Similar jobs
BathWorks of Michigan is hiring outgoing motivated people who are ready to start a real career in sales. We remodel bathrooms in as little as one day using premium Jacuzzi products and we provide all the training you need to succeed. · ...
3 days ago
Field Canvasser at Leaf Home will go door-to-door in assigned neighborhoods to engage homeowners, share information about services, and schedule free estimates with expert sales team. · ...
2 weeks ago
Company: Vivint · Location: Kentwood, MI · Job Type: Full-Time & Part-Time (25 hour minimum) · Who is Vivint? · We are Vivint, a billion-dollar tech company who has over 1.8 million current subscribers. We are the #1 Home Automation & Security Company in the Nation. We are one of ...
1 day ago
Company: Vivint · Location: Grand Rapids, MI · Job Type: Full-Time & Part-Time (25 hour minimum) · Who is Vivint? · We are Vivint, a billion-dollar tech company who has over 1.8 million current subscribers. We are the #1 Home Automation & Security Company in the Nation. We are on ...
1 day ago
We remodel bathrooms in as little as one day using premium Jacuzzi products. · No sales experience needed. · ...
2 weeks ago
BathWorks of Michigan is hiring entry level sales representatives for paid training and uncapped earning potential. · Meet with homeowners at pre set appointments · Design their new bath or shower space using Jacuzzi products · Guide customers through a professional and consultat ...
2 weeks ago
+Job summary · We are seeking a dedicated Enrollment Representative to join our team. · +ResponsibilitiesProvide accurate information regarding products services and policies. · Perform data entry tasks to maintain accurate records of customer interactions. · ...
1 month ago
Serving Grand Rapids, West Michigan, and surrounding areas. · BathWorks of Michigan, the nation's fastest growing Jacuzzi Bath Remodel dealer, is hiring outgoing, motivated people who are ready to start a real career in sales. · Meet with homeowners at pre set appointments ...
3 days ago
As an independent Life Insurance Sales Representative, you'll work directly with individuals and families to help them find affordable life insurance coverage that meets their needs. · ...
1 week ago
· Entry Level Sales Representative | Paid Training | $150K+ Potential · Serving Grand Rapids, West Michigan, and surrounding areas · BathWorks of Michigan, the nation's fastest growing Jacuzzi Bath Remodel dealer, is hiring outgoing, motivated people who are ready to start a rea ...
5 hours ago
Company: Vivint · Location: Rockford, MI · Job Type: Full-Time & Part-Time (25 hour minimum) · Who is Vivint? · We are Vivint, a billion-dollar tech company who has over 1.8 million current subscribers. We are the #1 Home Automation & Security Company in the Nation. We are one of ...
1 day ago
We are seeking a driven and entrepreneurial minded individual that is passionate about sales to join our team as an Associate Account Executive. The role involves building relationships with clients, identifying opportunities and creating solutions that help drive change and succ ...
1 week ago
BathWorks of Michigan, the nation's fastest growing Jacuzzi Bath Remodel dealer, is hiring outgoing, motivated people who are ready to start a real career in sales. · ...
2 weeks ago
Job summary Serving Grand Rapids, West Michigan, and surrounding areas. No sales experience needed. · ...
3 days ago
We are hiring for an Entry Level Sales & Marketing Representative to help continue our growth efforts in Grand Rapids. · Engage with customers in-person in a professional and friendly manner. · Generate sales among customer accounts. · Work with the team on customer and sales goa ...
2 days ago
Earn up to $55,000-$75,000 in your first year as an Entry Level Sales Representative at Mad City Windows & Baths. Engage with homeowners in local neighborhoods through direct outreach and introduce our remodeling services. Generate interest and schedule free in-home product demon ...
1 month ago
Entry Level Sales, Event Promotions, Event Sales and Marketing
Only for registered members
ICC West has an immediate need for a Public Relations and Marketing Communications Assistant to join a rapidly growing team. This is an entry-level position in customer service sales marketing advertising and public relations with comprehensive training provided. ...
1 week ago
We're looking for a Assembler to join our Standard Cabinet Department. · Work in a clean environment and discover opportunities for advancement. Cuts and installs insulation daily. · Daily use of hand tools such as drills, caulk guns, rivet/rivnut guns, screwdrivers and knives. · ...
1 week ago
This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, · properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner. · Responsible to lead the eCommerce pr ...
2 weeks ago
This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner. · ...
2 weeks ago