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- Provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support)
- Provide superior follow up to distributors and sales managers
- Manage all account interactions via inbound phone
- Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience.
- Collaborate with internal departments to resolve customer opportunities
- Actively participate in departmental Carrier Excellence Activities
- Ability to manage multiple reports and combine data from various sources
- 401K
- Medical, dental, and vision
- Sick time as applicable to state law
Staff Tech, Customer Service - Syracuse - Butler America Aerospace LLC

Description
Customer Service Staff TechLocation: East Syracuse, NY
Duration: 24 Month Contract
Job ID: #70105
Pay Range: $19-22
GENERAL RESPONSIBILITIES:
We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution.
Specific Responsibilities for this position include:
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