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- Provides needs-based assistance support in assessing level of assistance needed, making recommendations to Customer Service Coordinator, communicating appropriately with applicant.
- Schedules and processes facility, equipment, and park rentals. Assists customers in understanding facility and park rental guidelines and requirements.
- Conducts daily deposit, reconciles, researches and adjusts discrepancies.
- Inventories, plans, and places concession and accessory orders for facility; stocks as needed.
- Greets the public and directs them to activities, answers multi-line telephone, provides district and facility information.
- Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. May process refunds, credits, and transfers.
- Assists the general public with program enrollment and facility reservations. Notifies participants of program/class cancelations or changes.
- Performs various clerical duties such as data entry, proofreading, developing and formatting documents, word processing, filing, photocopying, sorting and distributing mail, maintaining bulletin boards and display cases, etc.
- Provides excellent internal and external customer service. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
- Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assists with cleaning duties as assigned.
- Performs emergency support as directed in emergency action plan.
- Performs other job related duties as assigned.
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Customer Service Specialist 2 - Bend, United States - Bend Metro and Park Recreation District
Description
Job Type
Part-time, Temporary
Description
Benefit type: seasonal non benefited
Benefits available: For a full description of our benefits, please click here.
Do you love helping people? Do you enjoy working with all members of our community? Become a Customer Service Specialist. At Bend Parks and Recreation we are committed to delivering the best customer service possible at all of our facilities.
About the job:
Our Customer Service Specialists perform varied office and customer service duties including reception, customer transactions, cash handling, and general office assistance.
A day in the life:
Hours may include early mornings, evenings, and weekends.
This is a seasonal position, through the end of September.
Requirements
What you'll need for success:
Strong Knowledge of:
Customer service standards; cashier and money handling procedures; general office practices; multi-line telephone systems; basic arithmetic, spelling, English and grammar.
Skill and Ability to:
Communicate effectively, tactfully, and pleasantly with the public; work effectively with frequent interruptions; work independently; deal effectively with difficult situations and people; effectively lead and direct others; efficiently use specialized software application and operate a variety of office equipment including computer, phone system, copy machine; physically perform the duties; work cooperatively with others and create a positive, constructive relationship with staff and the general public.
What we're looking for:
Education, Experience, and Training:
1. High school diploma or equivalent; AND
2. One (1) year of customer service experience with cashiering and computerized processing experience; OR
3. Any satisfactory combination of education, experience and training.
4. Bilingual in English and Spanish Preferred but not required.
Position Specific Requirement
This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
If you do not have a driver's license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.
Supervision Received:
Works under the general supervision of the Customer Service Coordinator who assigns work. Receives some direction from managers.
Supervision Exercised:
Supervision is not normally a responsibility of this position; however, provides training, direction and leadership to Customer Service Specialist 1, Aides, and Facility Supervisor staff and volunteers.
Working Conditions:
Duties are primarily performed in a public reception environment while sitting or standing at a desk or working at a computer terminal. The flow of work and character of duties involve normal mental and visual attention much or all of the time. Frequent focus on a computer screen. Manual dexterity and coordination; daily precise control of fingers and hand movements while operating computer keyboard, telephone and standard office equipment. Exposure to frequent office noises and interruptions. Physical exertion may be to lift books, files, manuals or boxes weighing up to 15 pounds. Requires crouching, bending, kneeling or reaching to perform filing activities. Occasional dealing with distraught or difficult individuals.
Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.
Equal Employment Opportunity:
Bend Park and Recreation District is an Equal Opportunity Employer
Bend Park & Recreation District Core Competencies :
All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources.
•Accountability
•Customer Service Orientation
•Safety
•Judgment and Decision Making
•Teamwork and Cooperation
•Results Orientation
• To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran's preference.
Salary Description
$19.30- $22.00
