- Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
- Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
- Managing budgets, ordering materials, processing invoices, and resolving issues related to OSP projects.
- Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
- Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
- Building relationships with business partners, customers, and vendors.
- Creating maintenance requests and ensuring timely completion of work orders.
- Demonstrating multi-discipline expertise and responsibility.
What We Look For in a Candidate
Required Qualifications:
- High School Diploma
- Working knowledge of Microsoft Office software applications
- Excellent verbal and written communication skills.
- Strong analytic, leadership and presentation skills
- Ability to work well independently or within a group.
- Willingness to travel to different locations as needed.
- Comfortable working in an outside environment.Preferred Qualifications:
- Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
- Knowledge of fiber optic network principles, standards, and best practices.
- Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.
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Description
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and interest in a Network and Telecomm Customer Support role. You will participate in our Network Implementation Academy which is a robust training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices.
Location
This is an onsite role in our SD market.
Office Location: 125 S Dakota AVE, Sioux Falls, SD 57104
