Veteran Outreach Coordinator - Boston, United States - Massachusetts General Hospital

Description

Job Description - Veteran Outreach Coordinator

Veteran Outreach Coordinator

Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research.

The Home Base Veteran Outreach Coordinator is a point of contact for veterans and their families seeking care and/or education regarding Post Traumatic Stress (PTS), Traumatic Brain Injury (TBI) and other combat-related stress. When not assigned to the Intensive Clinical Program, the Veteran Outreach Coordinator role changes to educate and provide outreach to New England-based veterans and their families about Post Traumatic Stress (PTS), Traumatic Brain Injury (TBI), and encourages the community to take advantage of services available through the Home Base Program. The Coordinator is an employee of MGH and works alongside a team of world class medical professionals to help educate veterans, their families, social workers, employers, community service providers, veterans groups, and others as to how to recognize symptoms of PTS/TBI and the ways in which they or their loved ones can seek help. The Veteran Outreach Coordinator guides veterans through the treatment evaluation process in the Home Base Clinic and works closely with the Clinical staff in the Home Base Program around patient case management and ongoing monitoring of patient needs. The Coordinator provides active patient outreach, including phone, email, in-person meetings and text messaging.

At Home Base, you are seen, heard, and treated with dignity and respect. We are committed to embodying values of anti-racism, diversity, equity, and inclusion. We recognize and work collaboratively to address disparities. We strive to foster an inclusive team environment in which each person has an experience of being valued and respected regardless of their intersecting identities.

Home Base is part of Massachusetts General Hospital, an Equal Opportunity Employer. By embracing diverse individuals, skills, perspectives, and ideas, we choose to lead. Applications from protected Veterans and individuals with disabilities are strongly encouraged.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serve as a critical member of the treatment team acting as a liaison between Home Base clinicians and individual veterans and their families to guide them to seek the appropriate care at Home Base, which include the outpatient clinic and the Intensive Clinical Program.
• Conduct initial veteran intakes to include gathering contact, demographic, and military service information to enroll in clinical programs
• Will be required to work a rotating schedule to include evenings, weekends and possible on-call status.
• When not assigned to a specific rotating schedule; will conduct regular Outreach duties as assigned.
• Provide peer to peer support to veterans attending clinical and wellness programs
• Create and sustain meaningful, trusted relationships with New England veterans and local organizations serving all veterans and provide community education and outreach regarding the Home Base Program resources available.
• Advise and provide regular and detailed feedback to senior leaders in the Home Base program, clinicians, and administrators on the successes and challenges related to connecting all veterans with potential PTSD/TBI issues to seek diagnosis and treatment at Home Base, and on ways to more effectively reach this population.
• As part of the Outreach Team, serve as the "veteran face" of the Home Base Program and work with Communications and Development team to gather support and raise awareness for the mission of the program.
• Work closely with the Clinical Social Workers to manage patients and their families and to ensure patient participation in the program and to assist with treatment planning in a case management capacity.
• Maintain current resource database and identify resources outside of MGH to address the referral needs for patients and families including legal services, housing resources, etc.
• Collaborate with other Home Base Programs such as the Resilient Warrior Course and the Health and Fitness Challenge as assigned
• Plan, Coordinate, and Execute Adventure Series activities for New England Veterans and Family members as assigned.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Ability to listen and manage stressful situations and respond calmly and professionally in a safe, secure and reassuring manner.
• Familiarity with PTSD and TBI, and the accompanying challenges veterans and their families with these conditions face.
• Experience working with people and/or advocacy work.
• Collaborative, team player, with a patient service orientation.
• Knowledge of the Veterans Administration (VA) system and other community-based Veteran resources.
• Reliable transportation required as travel throughout New England including some weekend and evening appointments.
• Proficient in Microsoft Office suite applications.
• Must possess an ability to work in a complex, fast-paced, changing environment.
• Relentless dedication, high energy and total flexibility in scheduling and workload.
• Effective public speaking ability - must be comfortable speaking to large audiences as well.
• Ability to advocate and negotiate systems within MGH and outside of MGH on behalf of veterans in the program.

EDUCATION:

• Bachelor's degree preferred.

EXPERIENCE:

• Minimum of 1-3 years military experience with at least one deployment to either Iraq or Afghanistan preferred but not required.
• Must have an honorable discharge (proof of DD 214 required).

WORKING CONDITIONS:

• Hybrid position that includes a blend of remote and onsite work. The Home Base clinic is located in the Charlestown Navy Yard. The clinic has a variety of workspaces to meet the various job functions of all team members.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serve as a critical member of the treatment team acting as a liaison between Home Base clinicians and individual veterans and their families to guide them to seek the appropriate care at Home Base, which include the outpatient clinic and the Intensive Clinical Program.
• Conduct initial veteran intakes to include gathering contact, demographic, and military service information to enroll in clinical programs
• Will be required to work a rotating schedule to include evenings, weekends and possible on-call status.
• When not assigned to a specific rotating schedule; will conduct regular Outreach duties as assigned.
• Provide peer to peer support to veterans attending clinical and wellness programs
• Create and sustain meaningful, trusted relationships with New England veterans and local organizations serving all veterans and provide community education and outreach regarding the Home Base Program resources available.
• Advise and provide regular and detailed feedback to senior leaders in the Home Base program, clinicians, and administrators on the successes and challenges related to connecting all veterans with potential PTSD/TBI issues to seek diagnosis and treatment at Home Base, and on ways to more effectively reach this population.
• As part of the Outreach Team, serve as the "veteran face" of the Home Base Program and work with Communications and Development team to gather support and raise awareness for the mission of the program.
• Work closely with the Clinical Social Workers to manage patients and their families and to ensure patient participation in the program and to assist with treatment planning in a case management capacity.
• Maintain current resource database and identify resources outside of MGH to address the referral needs for patients and families including legal services, housing resources, etc.
• Collaborate with other Home Base Programs such as the Resilient Warrior Course and the Health and Fitness Challenge as assigned
• Plan, Coordinate, and Execute Adventure Series activities for New England Veterans and Family members as assigned.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Ability to listen and manage stressful situations and respond calmly and professionally in a safe, secure and reassuring manner.
• Familiarity with PTSD and TBI, and the accompanying challenges veterans and their families with these conditions face.
• Experience working with people and/or advocacy work.
• Collaborative, team player, with a patient service orientation.
• Knowledge of the Veterans Administration (VA) system and other community-based Veteran resources.
• Reliable transportation required as travel throughout New England including some weekend and evening appointments.
• Excellent communication skills including effective public speaking skills.
• Proficient in Microsoft Office suite applications.
• Must possess an ability to work in a complex, fast-paced, changing environment.
• Relentless dedication, high energy and total flexibility in scheduling and workload.
• Effective public speaking ability - must be comfortable speaking to large audiences as well.
• Ability to advocate and negotiate systems within MGH and outside of MGH on behalf of veterans in the program.

EDUCATION:

• Bachelor's degree preferred.

EXPERIENCE:

• Minimum of 1-3 years military experience with at least one deployment to either Iraq or Afghanistan preferred but not required.
• Must have an honorable discharge (proof of DD 214 required).

WORKING CONDITIONS:

• Hybrid position that includes a blend of remote and onsite work. The Home Base clinic is located in the Charlestown Navy Yard. The clinic has a variety of workspaces to meet the various job functions of all team members.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.