- 2-5 years' experience in a customer relationship related role, in a fast-paced environment
- Positive attitude and passion for customer service.
- Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
- Experience communicating ideas and rationale to internal teams and customers.
- Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
- Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
- Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
- Associate degree or equivalent experience required
- Ability to professionally investigate and respond to requests in a timely manner
- Strong communication skills and are adaptable to change
- Ability to think at a high level and apply business concepts.
- Experience to anticipate customer needs.
- A history of acting as a collaborative team player with cross-functional teams.
- An interest in solving problems that don't have obvious solutions
-
Financial Services Professional
6 days ago
Bankers Life Cary, United StatesBankers Life, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you have a passion for helping others achieve their financial goals, are a natural networker, ...
-
Plumbing Service Professional
1 week ago
Mr. Rooter of Texarkana Raleigh, United States Full timeBenefits:Bonus based on performance · Competitive salary · Opportunity for advancement · Benefits/Perks:Flexible work schedule · Paid vacation/holidays* · Incentive-based pay and bonuses* · Advancement opportunities · Uniforms · Company-provided vehicle (work truck) · Company-pro ...
-
Professional Services Consultant
4 weeks ago
Trellix Raleigh, United StatesTrellix Professional Services Consultant · Trellix Professional Services Consultant · Role Overview: · Develops and delivers detailed IT solutions through consulting project activities. Responsibilities include client identification through final invoicing for engagements requir ...
-
Plumbing Service Professional
1 week ago
Mr. Rooter of Texarkana Raleigh, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Opportunity for advancement · Benefits/Perks:Flexible work schedule · Paid vacation/holidays* · Incentive-based pay and bonuses* · Advancement opportunities · Uniforms · Company-provided v ...
-
HVAC Service Professional
2 weeks ago
Streamline Services Raleigh, United StatesJob Description · Job DescriptionWhy work at Streamline? · WE INVEST IN YOU – At Streamline Services, we hire winning attitudes and train for successIf you are tired of running 6-10 calls per day, getting home late, missing your children's games and activities, and suffering from ...
-
Financial Service Professional
6 days ago
New York Life Raleigh, United StatesJob Description · Job DescriptionAre you looking for a job where you can use your experience to propel your career into management? At New York Life, we will invest in you from the start to help you learn and grow as a financial professional first. We'll train you in valuable ski ...
-
HVAC Service Professional
2 days ago
Streamline Services Raleigh, United StatesJob Description · Job DescriptionWhy work at Streamline? · WE INVEST IN YOU – At Streamline Services, we hire winning attitudes and train for successAbout UsStreamline Services is a fast-growing, locally owned plumbing, electrical, and HVAC company in the Raleigh-Durham area. We ...
-
Professional Services Intern
4 days ago
NetApp Durham, United StatesTitle: Professional Services Intern · Location: Madrid, ES, 28020 · Requisition ID: Job Summary · The NetApp Professional Services team in Madrid is currently hiring a Professional Services Intern. Interns at NetApp make a difference and can feel the impact of their work w ...
-
Scholastic Raleigh, United States Full timeDescription · : THE OPPORTUNITY · Manage a team of Literacy Specialists to implement professional learning services in the Southeast region. Meet annual revenue targets for Professional Learning Services through partnership with Sales and customers. Contribute to Professional Le ...
-
Residential HVAC Service Professional
2 weeks ago
Blanton's Air, Plumbing & Electric Raleigh, United StatesWorld Class Role: Step into the Limelight as our HVAC Service Professional · Who are we? · We're thriving because we hire ONLY the best, evident from our 4.8-star rating. Serving the community since 1951, we've become a top employer in Fayetteville and Raleigh Metros. See our tru ...
-
Academy - Professional Services Associate
2 weeks ago
NetApp Research Triangle Park, United StatesAbout NetApp · We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with sm ...
-
Employment Services Professional
2 weeks ago
University of North Carolina at Chapel Hill Chapel Hill, United StatesThis Employment Services Professional position is located in the Triangle of North Carolina. Our main offices are located at 720 Martin Luther King, Jr Blvd in Chapel Hill, though most of our work is performed in the community. We provide employment related services to roughly 50 ...
-
Professional Services Consultant 28386
1 week ago
Stealth Durham, United StatesOur East region has a need for a resident Consultant. This will be a 6 and 1/2 month backfill residency with a target start date of 6/3/24 and is likely to renew. Customer utilizes 3rd party for background screening. · Scope of work: · 1. Location: 100% onsite (Durham, NC) · 2. F ...
-
Financial Services Professional
1 week ago
The Pelora Group Raleigh, United StatesDo you have great listening skills and a knack for developing effective, analytics-based strategies? We are seeking a entrepreneur-minded individual who is looking for an opportunity to break into the financial services industry Our successful Financial Services Professional cand ...
-
Financial Services Professional
3 weeks ago
The Pelora Group Raleigh, United States· Do you have great listening skills and a knack for developing effective, analytics-based strategies? We are seeking a entrepreneur-minded individual who is looking for an opportunity to break into the financial services industry Our successful Financial Services Professional c ...
-
Financial Services Professional
3 weeks ago
The Pelora Group Raleigh, United StatesJob Description · Job DescriptionDo you have great listening skills and a knack for developing effective, analytics-based strategies? We are seeking a money-minded individual who is looking for an opportunity to break into the financial services industry Our successful entry-leve ...
-
The Ladders Raleigh, United StatesBenefits:Bonus based on performance · Competitive salary · Opportunity for advancement · Benefits/Perks:Flexible work schedule · Paid vacation/holidays* · Incentive-based pay and bonuses* · Advancement opportunities · Uniforms · Professional development opportunities · Comp ...
-
Financial Services Professional
3 weeks ago
The Pelora Group Raleigh, United States· Do you have great listening skills and a knack for developing effective, analytics-based strategies? We are seeking a money-minded individual who is looking for an opportunity to break into the financial services industry Our successful entry-level financial advisor candidate ...
-
Financial Services Professional
3 weeks ago
The Pelora Group Raleigh, United StatesJob Description · Job DescriptionDo you have great listening skills and a knack for developing effective, analytics-based strategies? We are seeking a entrepreneur-minded individual who is looking for an opportunity to break into the financial services industry Our successful Fin ...
-
Financial Services Professional
3 weeks ago
Motion Recruitment Raleigh, United StatesOur Client, a · FinTech Company , is looking for a · Financial Customer Support Representative · to join their team · REMOTELY in Raleigh, NC · REMOTE: · **This role will be 90 percent remote but requires on-site work in Raleigh, NC 1-2 times per quarter. Candidates must be ...
Customer Services Professional 2 - Cary, United States - Integrated Resources
Description
Title:
Customer Service Rep
Location:
Cary, NC
Shift: 9am - 6pm EST, Monday through Friday
Contract: 1 Year
cting as a customer service facilitator, the Customer Care Coordinator will partner with Client customers, Internal Technical Support team, and Field Personnel to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer's diagnostic and testing equipment for the purposes of quality patient care.
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution.
They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.
This role will report to the Americas Remote Services Center Technical Overflow Lead and will be part of a team focused on customer success.
Required Knowledge/Skills, Education, and Experience:
Preferred Knowledge/Skills, Education, and Experience:
