Application Support Engineer - Chicago, United States - CIBC US
Description
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visitWhat You Will Be Doing
The Application Support Engineer is responsible for the support and maintenance of CIBC's On-Prem, hosted, and cloud applications and interfaces from both a technical and business perspective.
This role will be partnering with the business to champion their needs and requests.
Also, collaborate with vendors, developers, architects, and cloud and infrastructure specialists to gather requirements and conduct research for new, upgraded, and enhanced technologies.
Moreover, this role will coordinate and/or perform designs, installations, configurations, and system testing producing deliverables related to specific projects. Also, responsible for assisting Compliance and Security to ensure systems are functioning in accordance with Bank standards.Work Arrangement:
At CIBC we enable the work environment most optimal for you to thrive in your role.
To successfully perform the work, you'll work in a hybrid environment with the expectation to be onsite at least 2 days per week while the other days may be remote.
How You Will Succeed
Troubleshooting and Technical Skills – Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood, addressed, and resolved.
Systems Implementation and Maintenance - Lead and/or coordinate technical research, design, configuration, testing, and integration of cross-functional, multi-platform application systems.
Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management.
Plan and implement certificate creation/renewals as needed.Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen, and ask the right questions to ensure needs and issues are identified and recommend/implement solutions resolved.
Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone, style, and structure.
Project Work - Provide technical guidance concerning the business implications of technology projects. Modify, enhance, and/or create solutions to meet business requirements. Analyze proposed application designs and provide feedback on potential gaps. Review, plan, test, and implement system upgrades and enhancements. Review system patches and updates by vendors to ensure minimal system impact. Plays an integral role on project teams producing quality and timely deliverables. Perform testing of solutions before moving to production.Who You Are
Minimum of 3 to 5 years of experience in an application support role, 1 to 3 years of business experience in banking.
Coordinating the production support needs.
Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc.,
Problem-solving, critical thinking, and decision-making skills required.
Experience with workflows, forms, and/or reports
Familiarity with cloud technologies such as Azure.
SQL query writing and File integration experience are a plus.
Validate and submit responses to requests for information from audits.
Embrace and advocate change.
Influential, relationship management, and networking, inspiring outcomes by sharing expertise.
Digitally savvy; innovative, embrace evolving technologies; easily adapts to new tools and trends.
Solid collaborator:
Support and mentor intermediate analysts
Preferred Formal Education:
Bachelor's Degree or equivalent experience.
California residents — your privacy rights regarding your actual or prospective employment
What CIBC Offers
At CIBC, your goals are a priority.
We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditionsWhat You Need To Know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
If you need accommodation, please contact Mailbox.careers-You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job LocationIL-70 W Madison St, 10th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Analytical Thinking, Business, Business Policies, Business Processes, Change Management, Change Management Processes, Compliance Requirements, Decision Making, Deliverables Management, Ethics, Group Problem Solving, IT Strategic Planning, Relationship Management, Risk Culture, Strategic, System Implementations, Work Collaboratively
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