Senior Software Engineer, Care Experience - Remote, US

Only for registered members Remote, US, United States

4 days ago

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Job summary

The Care Experience team is transforming how Toast supports its customers across chat voice and agent-assisted channels We build the intelligent platforms and tools that power every support interaction—helping agents resolve issues faster improving AI-driven self-service and ensuring customers get accurate timely help when it matters most

Responsibilities

  • Design build and operate core components of our Support Technology platforms delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling
  • Own and evolve backend services workflows and integrations that power chat voice and agent-assisted support channels
  • Contribute to the reliability performance and scalability of business-critical support systems ensuring they operate effectively under urgent real-world conditions
  • Mentor or assist other engineers through code reviews pairing or technical guidance contributing to a culture of quality continuous improvement

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