Manager, Unit and Faculty Supp - Boston, United States - Harvard University

Description

Basic Qualifications

• Bachelor's degree required.
• Five or more years of professional experience required at least 3 of which in a service delivery environment dealing with a demanding customer base.
• Proven ability to use technology effectively including proficiency in Word, Excel, and PowerPoint.

Additional Information

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus 3 days per week.

Specific days and schedules will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion:

The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences.

Explore more about HBS work culture here

Position Description

• Responsible for the day-to-day management of a group of FSSs and unit coordinators ensuring the faculty and their FSSs are and feel well supported. Is visible, connecting on a regular basis with faculty and FSSs, offering guidance and support as needed, partnering with faculty and FSSs on a variety of issues.
• Manages the onboarding process for new FSSs, providing a welcoming and supportive environment and ensuring a smooth start into their role. Creates onboarding plans, hosts onboarding sessions, and coordinates trainings. Meets regularly with new FSSs during their Orientation & Review period, and partners with managers on their progress. Coordinates written feedback process for new FSSs.
• Gathers feedback after training sessions to evaluate training materials and onboarding program; implements changes and creates new materials, to enhance onboarding experience. Updates resources and materials for new FSSs as needed.
• Is knowledgeable about other faculty support resources and advises and refers as appropriate.
• Responsible for working with the faculty to determine support needs. Advises faculty on ways to effectively and efficiently work with support staff including articulation of expectations, effective communication, appropriate scope of work, and sharing support resources with colleagues.
• Works with faculty at key points in their career (e.g. newly hired, promotion reviews, retirements) and with their FSS to make transitions as smooth as possible.
• Works closely with Human Resources on a wide range of personnel issues. Understands and communicates common practices and standards for support. Responsible for interpretation and communication of University and School-wide HR policies and resources.
• Alongside team members on the Unit and Faculty Support team, coordinates recruiting plans and hiring strategy. As needed, screens and interviews candidates, matches candidates to open positions, coordinates candidate interviews with faculty, checks references, and coordinates with HR on the hiring and training process.
• Conducts annual performance reviews of FSSs; ensures all FSSs receive a review and advises and assists faculty with the process. Identifies training needs and coaching opportunities in support of individual performance success. Provides ongoing performance coaching as needed.
• Monitors workloads to ensure fair distribution of work, identifies problem areas and suggests solutions, and with Unit and Faculty Support team revises assignments as needed.
• Approves weekly time for FSSs; monitors correct usage of PeopleSoft. Works with FSSs and faculty to plan for time out of the office and whether temporary or other support is needed during that time. Monitors overtime requests and absences.
• Organizes morale events for FSSs; identifies opportunities to build cohesiveness among FSSs both within and across units.
• Helps to develop strategies for communication with FSSs. Aides in managing content for the FSS information section on myHBS with updates and timely information.
• Maintains data regarding recruiting, training attendance, orientation and review periods, annual performance management process and general statistics. Analyzes data to identify opportunities for improvement.
• Responsible for developing and maintaining strong relationships throughout HBS. Works in collaboration with other departments on various projects that impact FSSs.
• This role is responsible for other duties as assigned.

Job Summary

Reporting to the Associate Director for Unit and Faculty Support and working closely with Harvard Business School (HBS) colleagues on the Unit and Faculty Support team, the faculty, HBS Human Resources and other administrative partners at the School, the Manager is responsible for the day-to-day management of a group of Faculty Support Specialist (FSSs) and unit coordinators ensuring the faculty and their FSSs are and feel well supported.