Community Outreach/ Intake Specialist - Media, PA
1 day ago
Job description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Vision insurance
Position Summary Wrapped N Love Home Care is seeking a Community Outreach & Intake Specialist to drive referral growth, strengthen community partnerships, and oversee the intake and on-boarding process for new clients.
This is a field-based, boots-to-ground role combined with structured intake coordination. The ideal candidate is relationship-driven, performance-oriented, and comfortable working in a KPI-focused environment where results, responsiveness, and execution matter.
This role bridges community outreach and operational on-boarding — ensuring that referrals convert efficiently into active starts of care while maintaining a smooth and professional client experience.
Key Responsibilities 1. Community Outreach & Referral Development
• Build and maintain strong relationships with referral sources including hospitals, facilities, social workers, case managers, and community partners.
• Conduct in-person outreach visits to expand agency visibility and referral opportunities.
• Develop and grow new referral partnerships ("power partners") within assigned territories.
• Maintain consistent follow-up and engagement with existing referral sources.
2. Referral Management & Conversion
• Serve as the primary point of contact for incoming referrals.
• Respond quickly to new referral inquiries and initiate outreach to families or representatives.
• Guide prospective clients through service options and onboarding steps.
• Manage follow-up cadence to improve referral-to-start-of-care conversion rates.
3. Intake & Client Onboarding
• Conduct intake assessments and onboarding visits (including Medicaid and transfer clients).
• Ensure all intake documentation is complete, accurate, and compliant.
• Coordinate collection of required authorizations, consents, and service agreements.
• Prepare completed onboarding files for handoff to the care coordination team.
4. KPI & Performance Execution
• Track and manage performance metrics related to response times, conversion rates, intake completion, referral source growth, and contribution to billable hour growth.
• Maintain accurate real-time tracking and documentation within company systems.
• Participate in weekly KPI review discussions and performance evaluations.
Performance Expectations Success in this role is measured by:
• Referral responsiveness and follow-up discipline
• Referral-to-start-of-care conversion performance
• Intake completion volume and accuracy
• Growth of active referral sources and community partnerships
• Contribution to billable hour growth
• Tracking accuracy and operational reliability
Ideal Candidate Profile
• Experience in healthcare outreach, intake, admissions, sales, or community relationship building preferred
• Strong communication and relationship-building skills
• Highly organized with strong follow-up habits
• Comfortable working independently in both field and office environments
• Performance-driven mindset with ability to work toward measurable goals
• Strong problem-solving skills and professional judgment
• Ability to balance speed, accuracy, and empathy during intake conversations
Work Environment
• Combination of community-based outreach and office-based intake coordination
• Local travel required for facility visits, meetings, and on-boarding appointments
• Collaborative, growth-focused environment emphasizing accountability and results
Compensation & Incentives
• Hourly compensation based on experience
• Eligibility for discretionary performance recognition bonuses tied to KPI performance (not commission-based)
Compensation: $ $24.00 per hour
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
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