Director of Quality Assurance - Indianapolis, United States - ViziRecruiter

Description

Introduction Firefly Children and Family Alliance is a nonprofit that has supported Indiana families and adults for generations. Our organization is built on the belief that giving kids and adults the chance to succeed creates stronger communities. We help Hoosiers overcome hardship and unhealthy behaviors.

Overview


BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families.

That's where Firefly Children and Family Alliance stands out from the crowd.

As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is seeking a Director of Quality in Indianapolis, IN.

In this position you will oversee the Quality Department functions, such as KPI development and benchmarking, data gathering, and quality assurance tasks.

You will report to the Chief Administrative Officer.


Our Benefits:
Flexible Schedule
Tuition Reimbursement/Student Loan Repayment
Medical, Dental, and Vision Insurance
Over 150 hours of PTO first year and 12 paid holidays
Employer paid life insurance and Short/Long-Term Disability
Public Student Loan Forgiveness (PSLF) eligible employer
Employee Assistance Program
Flexible Savings Account access
Responsibilities

Leadership/Management (20%)

Mentor and coach staff through training, inspiration, motivation and encouragement.
Respond to calls from program staff.
Provide staff training as indicated and required.

Quality Oversight (50%)

Participate in quality improvement initiatives as needed.
Provide oversight for development of, monitoring of, and trending of program and agency demographics.
Coordinate effort to utilize technology to monitor pertinent clinical and contractual outcomes for programs.
Provide agency staff training as needed.
Perform other duties as negotiated with supervisor.
Provide quality oversight to agency intern programming.

Relationship Development (10%)

Develop relationships with program leadership and direct care staff to ensure program compliance with developed programmatic outcomes.
Develop relationships with local universities and students in order to oversee and grow student intern program.

Reporting (20%)

Compile, analyze and maintain data for agency and program outcomes.
Requirements

Master's degree in social work or related field is required.
Must be at least 21 years of age.
A valid driver's license and insurance with no more than 6 points on driving record.
Travel between appointments to service clients within their community.
Knowledge regarding quality assurance principles, data management, and benchmarking/reporting tools.
Knowledgeable regarding social service systems within the state.
Knowledge of and adherence to current confidentiality practices.
Appreciation for and ability to respond to cultural differences.
Develop relevant networks of contacts.

At Firefly Children and Family Alliance, we are committed to advancing diversity, equity, and inclusion.

Therefore, we encourage persons who represent the diverse identities and lived experiences of the clients and communities we serve to apply.

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.

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