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Retail Lead-Wake - Knoxville, United States - Tommy's Slalom Shop, Inc.
Description
**Retail Lead-Wake & Surf Shop - Tommy's Knoxville, TN**
Tommy's - Retail Knoxville, Tennessee Minimum Experience **Experienced**
Tommys is a Malibu/Axis boat dealership with a sales department, service center, and wake/surf pro shop. We are located in different locations, including Walloon Lake, MI, Grand Rapids, MI, Golden, CO, Waterford, MI and Clermont, FL, California, Arizona, Tennessee, Texas and Nevada
Tommys is offering several exciting positions that are catered toward boating and water sport enthusiasts, and to those with customer-focused backgrounds Tommys employees are our number one asset and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:
+ Access to medical, vision, health, and life insurance
+ 401k options after just 90 days of employment
+ Paid Time Off
+ Paid holidays
+ Competitive wages
+ Discounts on gear
+ Boat usage perks
+ Travel opportunities
+ Employee appreciation outings
+ Education/Training/Certification reimbursements
+ Opportunities to grow within the company
+ Tool reimbursement program
+ Discounted Merchandise
+ FUN
+ Appreciation Events
+ Casual Enviroment
Tommys is a rapidly growing company that values our employees and offers a fun and challenging work-space. For more information on Tommys, visit our website at
We really appreciate you taking the time to consider us in your job search.
To complete your application, we would like you to spend 5 to 8 minutes telling us more about yourself using the Predictive Index Behavioral Assessment. Once you complete this required step, we will gladly review your complete application.
Go to assessment:
Summary
The Lead Pro Shop Associate is responsible for the understanding, selling, and promoting of all pro shop products, as well as the management and training of all pro shop employees. The Lead Pro Shop Associate is also responsible for customer service and ensuring each customer leaves with a desire to come back.
Essential duties and responsibilities
Responsible for the understanding of and successful sales of all pro shop items
Manage employee tasks, scheduling, and performance.
Work with managers to find, hire and train employees.
Works with Pro Shop manager to attain planned revenue and margin goals
Assist with store layout and set up of merchandise and displays
Assist with promotions, events, moves and demonstrations of products
Maintaining inventory accuracy: receiving, transfers, audits, and loss prevention
Protects employees and customers by providing a safe and clean store environment.
Ensure the highest levels of service and customer satisfaction
Engage with customers by asking open ended questions in order to make a personal connection
Work with product reps to learn how to better promote and demonstrate all products
Minimize loss of product through theft
Accurately ring up dales, returns, warranty, and exchanges. Receive payment and provide correct change and receipts
Accurately tag all products
Assist in maintaining the cleanliness of the shop, changing rooms, bathrooms
Other tasks as requested by supervisor
Knowledge, Skills, Abilities
To perform the job successfully, an individual should demonstrate the following competencies:
*Selling:* Able to promote and sell various different items with a full understanding of what each product does and is, in order to communicate that with customers
*Communication:* Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing
*Training:* Able to clearly document company procedures and policies and train staff and employees on these company procedures and policies
*Customer Service:* Ability to serve our customers respectfully and efficiently. Understand that the customer is our number one priority, and serving them is what will make us successful
*Watersport:* Ability to learn the water sport industry, as well as learn how to use the products we sell (surfing, skiing, etc.)
Ability to carry out job responsibilities while fully embracing the Simplified Investments Core Values
+ Culture is everything. We are authentic and intentional in the way we work and play. Being stodgy has no place here.
+ Stab from the front. We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
+ Problem solvers. We value smart people who attack problems head-on and with confidence.
+ We thrive on change and growth. We pivot when we need to and re-group quickly.
+ Humility reigns. Whether engaging with our teams, customers or partners we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Education/Experience: High School Diploma Required. 1 year of retail experience required. 2 years of management experience preferred.
Computer Skills: Advanced Microsoft Office experience required. Counter Point experience preferred
WORK ENVIRONMENT and PHYSICAL DEMANDS
The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.
Work Environment: The noise level in the work environment is usually medium to loud. The shop can be cooler in the winters and in the summer it can be hot. Outdoor work is expected. Work performed on water is also expected.
Physical Demands: While performing the duties of the job, the employee is regularly required to stand, sit or crouch for extended periods of time and regularly required to walk. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 50 pounds on occasion.
Location Knoxville, Tennessee Minimum Experience Experienced
