Insurance Industry Customer Support Specialist - Gaffney - State Farm Insurance

Description

**About Us**

State Farm Insurance is a leading provider of insurance solutions, dedicated to helping individuals and families protect their assets and achieve financial security.

**Job Overview**

We are currently seeking an experienced Insurance Industry Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our policyholders, ensuring that their needs are met in a timely and professional manner.

**Key Responsibilities**

* Provide accurate and timely information to customers regarding their insurance policies and claims* Process policy changes and updates in our system* Handle incoming calls and emails from customers regarding policy inquiries and claims* Collaborate with team members to resolve customer issues and ensure customer satisfaction* Maintain customer records and update information as needed* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner* Stay up-to-date with insurance products and industry trends to effectively assist customers* Follow company policies and procedures to ensure compliance with regulations and guidelines* Meet or exceed performance goals and targets set by the company

**Salary Information**

The salary for this position is estimated to be around $45,000 - $60,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.

**What We Offer**

* A dynamic and supportive work environment* Opportunities for career growth and development* A comprehensive benefits package* Recognition and rewards for outstanding performance