Data Entry Specialist - Medford - Driveway

    Driveway
    Driveway Medford

    1 week ago

    Description
    Driveway
    | Data Entry Specialist
    Location: Medford OR (on-site)
    Schedule: Wednesday - Sunday, 8:00-5:00pm
    Compensation: The full salary range for this position is $16.85-$24.05 annually. The anticipated starting pay is $19.50-$20.00, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in process in accordance with applicable pay equity and transparency laws.
    Driveway is where car buying and selling meets convenience-with no haggling, no pressure, and no leaving your couch. We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us
    The Specialist, is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.
    What You'll Do
    • Review consumer title and supporting documents and verify accuracy
    • Print, prepare, audit, and upload required paperwork to complete vehicle purchases
    • Work directly with customers and internal teams when needed to resolve title issues
    • Communicate effectively with customers through chat, phone, and CRM/email
    • Answer customer questions regarding the purchase paperwork
    • Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)
    • Scan deal jacket to initiate vehicle payoff
    • Independently work assigned queues
    • Document all processes in Salesforce and Smart Sheets to ensure quality tracking
    • Timely and accurately process titling work in assigned states or regions
    • Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues
    • Additional work and tasks as needed
    What You'll Bring
    • Strong organizational and time-management skills with exceptional attention to detail
    • Excellent verbal, written, and interpersonal communication abilities
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, etc.)
    • Ability to multitask, prioritize effectively, and handle sensitive information with discretion and confidentiality
    • Active listening and critical-thinking skills
    • DMV knowledge preferred
    • Proven ability to adapt quickly to role needs and work independently with minimal supervision
    • High school diploma or equivalent required; bachelor's degree in a related field preferred
    • Prior experience in a business office environment preferred
    We offer best in class industry benefits:
    • Competitive pay
    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long-Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness Programs
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