Technical Account Manager - Los Angeles
1 month ago
Job summary
+As a Technical Account Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam's enterprise customer base to improve retention and minimize customer churn.++Work with customers to help integrate our analytics product into their eCommerce infrastructure,+assess challenges if troubleshooting is required+,+Provide setup support for early-stage customers,+eCommerce growth insights for those that are fully onboarded+,+Own coordinating stakeholders internally to ensure a smooth post-onboarding experience general support ticket management and product feedback/requests+,+Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables e.g., working with the team on preparing conversion lag reports for a customer+,+Act as the first line of support for any technical issues raised by customers via support tickets or Slack channels+,Proactively use internal tracking tools to investigate account health issues and customer usage data.+Proactively identify at-risk customers monitor churn drive timely intervention to ensure customer success.+Consider methods to automate and improve customer health tracking engagement+
Job description
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