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    Customer Support Specialist - Mechanicsville, United States - Perfect Placement Group, LLC

    Perfect Placement Group, LLC
    Perfect Placement Group, LLC Mechanicsville, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Position Title: Customer Support Specialist

    Job Description

    As a Customer Support Specialist, you will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and exceeding customer expectations by providing exceptional customer service.

    Responsibilities:

    Position Responsibilities:

    • Manage large amounts of inbound and outbound calls
    • Interact with a high volume of customers daily to process orders, answer questions, and help with overall needs
    • Maintain knowledge of services and products

    Qualifications

    • Call center experience preferred
    • Experience working with Microsoft Office
    • Automotive industry knowledge a plus
    • Bilingual highly desired
    • High School Diploma or equivalent
    • Ability to multitask, prioritize, and work under pressure.
    • Strong attention to detail and organizational skills.
    • Ability to work well in a team environment and collaborate with others.
    • Capacity to maintain composure and politeness under difficult circumstances.
    • Aptitude to be available and adjust working hours according to demands.

    Shift & Hours:

    Monday – Friday

    Compensation:

    • $17-$18 / hour based on experience
    • Monthly performance-based incentives

    Benefits:

    Comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 6 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.

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